British Council Hiring for HR Systems Specialist at London Full Time

Location: London, UKM, GB

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose:
The HRIS Systems specialist (SAP Specialist) is accountable for managing the global HR systems used by British Council. Currently, this comprises of:

SAP SuccessFactors – Employee central, including time off

SAP SuccessFactors – Recruiting Management and Marketing including interface with external job portals.

SAP SuccessFactors – Onboarding 2.0 & Cross boarding with integrated & streamlines processes

SAP SuccessFactors – Learning Management, including third party online bookings and content integration

SAP SuccessFactors – Performance Management & Goals.

SAP C4C – Employee Service Centre with Cloud for Customer Integrated to Employee Centre.

Open Text – Document Management and retention set up in line with GPDR.

Integrations with other platforms i.e., Payroll interface, Active directory, SAP Finance, Pre employment screening, DocuSign etc.

Role Context:
The British Council is undergoing a tremendous amount of change. Critical to the success of these change programmes is the People and Organization Work Plan. Under HR’s proposed work plan, there are four key themes, a mixture of supporting transformation and getting the basics right: Culture, Values & leadership; Organisational Design; Building our Global Workforce and Fit for Purpose HR.

The “ Transforming HR” is a key area of the People and Organisation Change Strategy; its focus is on delivering efficient, effective and appropriate HR services to the British Council worldwide. The early work is also aligned with necessary contributions to various Programmes, mastered people data and the management of a number of key risks. The critical piece of work will be the acquisition, configuration and rollout of a global HR Information System (HRIS).

Main Accountabilities:
Service delivery

Engage with Key stakeholders to deliver HRIS product & services to align with business needs

Manage own workload of ‘HR tickets’ (incidents and service requests) ensuring that they are effectively managed in accordance with defined operating procedures and agreed SLAs.

Manage elements of the annual operational cycle around SuccessFactors – for example, the creation of new annual leave entitlement balances, holiday calendars, Salary reviews etc.

Support the deployment of system upgrades and mandatory system changes.

Plan and Align local requirement set up to global processes & Global system standards

Work effectively with GIS in investigating and resolving problems whose resolution involves multiple infrastructure components (for example, integration between SuccessFactors and the British Council’s finance systems).

Support SBU / Region’s in developing system strategy to align with local requirements

Ensure the team is adhering to system governance standards and Data protection policy.

Conduct timely system audits to ensure the system is secure and supports data protection and local legal requirements.

Work closely with Data ops team to ensure Data is maintained in the system to the highest standard and identify any process or training gaps.

Coaching, Training and upskilling the Tier 1 & 2 support teams and organise training programme.

Accurate documentation of all system changes and maintaining workbooks

Involvement in ongoing business projects to ensure restructure or process changes are aligned with system functionalities

Act as a System Consultant for the business and any future needs the business may have.

Analysis & problem-solving

Creatively apply ones’ technical knowledge of SuccessFactors to investigate complex technical issues and identify resolutions.

Provide advice and support to the HR process improvement team as they develop, modify or enhance the British Council’s HR process architecture.

Work with colleagues in other teams (such as HR Process Improvement) to deliver and project manage small scale functional enhancements and change initiatives.

Relationship & stakeholder management

Maintain effective communication and Develop effective working relationships with colleagues throughout the British Council and with external suppliers.

Role Specific Knowledge and Experience:
Significant experience in managing HR systems within a large and complex organization with matrix structures

Experience working with SuccessFactor Employee central and other Talent Module as a System Consultant / Implementation Specialist.

Experience in working on standardizing & implementing global processes within the system

Demonstrable experience in providing expert advice and guidance on internal and external communications and meetings

Experience of managing crisis comms

SAP SuccessFactor Certification in Employee central and/or more than 1 Talent module

Experience in a global organization

Further Information:
Pay Band: 7

Contract Type: FTC for 12 months

Location:
Internally – Open to everyone

Externally – UK anywhere or India (Noida) – Must have the right to work either in UK or India

Requirement: Must have the right to work in the country you are applying from (For external candidates either in UK or India). We are not looking for you to relocate

Closing Date: Sunday 9th of January (23:59 GMT)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.