Bristol Hospice Llc Hiring for Intake Coordinator at Costa Mesa, CA Full Time

The Intake Coordinator is responsible to assist the Executive Director (ED) in managing patient care services. This position acts as a professional liaison for community medical staff in outpatient and inpatient settings. This position also acts as a liaison and point of contact for insurance companies and providers related to patient homecare services. The Intake Coordinator responsibilities include the coordination of home hospice services when appropriate, providing resource information options and coordination of these services as needed. This position includes processing patient referrals and triaging incoming calls. This position requires attention to detail, thoroughness and accuracy.

ESSENTIAL JOB FUNCTIONS:
Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home care team members

Act as a liaison between private, HMO or federally funded insurance companies and the agency

Triage incoming calls related to patients, families, physicians and staff

Initiate referral process as outlined in department specific procedure

Act as a liaison for hospital case managers providing resource information options to help coordinate services as needed

Accept information for patient referrals for agency services from medical office staff,

physicians, hospital discharge planners and private individuals

Verify MD licensure

Keep ED informed of day-to-day activities, insurance case issues and patient care

concerns

Work with ED to keep agency in compliance with all regulatory, licensing and

accreditation requirements

Actively participate in performance improvement activities as directed by ED

Collect data from clinical records and field staff, for insurance verification to staff

treatment plans and services needed by patients

Keep ED informed of day-to-day activities, personal accomplishments, staff concerns

and problems

Assist with new hire orientation

Co-facilitate IDT with ED as needed to ensure flow of process and documentation

Monitor census and track homecare admissions, discharges, certification and recertification

dates on all patients and provide this information for IDT to staff providing

services to patients

Coordinate OASIS transmission to the state meeting regulatory guidelines

Participate in and assists with community activities, i.e. health fairs, conventions,

community education programs, etc. as assigned by the Executive Director

WORK ENVIRONMENT:
Must comply with company policies, procedures and processes in addition to Hospice

and Homecare rules and regulations

Must be dependable and flexible in work schedule

Must comply with harassment and discrimination policies

Must foster good working relationships

Must be able to read, speak and write in English

Must be a licensed driver with licensed automobile that is insured in accordance with

organization/state requirements and is in good working order

Must be willing to submit to a criminal background check as well as a drug/alcohol

screening upon hire and periodically thereafter

PHYSICAL ENVIRONMENT:
Must be able to read and follow instructions as required

Must be able to see and hear with/without accommodations

May be subject to consistent wrist movement

May be required to sit for prolonged periods

Must be able to bend, stoop, kneel or climb

Must be able to lift up to 20 lbs. without assistance and up to 50 lbs. with assistance

REQUIRED EDUCATION & EXPERIENCE:
Must have one (1) year hospice experience

Must have two (2) years of intake experience

Must have a high school diploma or equivalent

Must be at least 18 years of age

PR certification preferred

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Must have excellent verbal and written communication skills, problem solving skills and attention to detail

Must have a general knowledge of medical records, office procedures and office equipment

Must show aptitude of computer data entry and the use of current software systems, such as word processing, spreadsheets and projects

Must have the ability to meet the public and staff as a positive, friendly, and professional representative of Bristol Homecare

Must have effective social interaction, communication and organizational skills as well as the ability to perform a variety of tasks efficiently

OTHER REQUIREMENTS:
Must be flexible in work hours