Brinks Hiring for Customer Service Representative, Global Services at Toronto, ON Full Time

We currently have an immediate opportunity for a Customer Service Representative with our Global Services team. The Customer Service Representative is part of a dynamic team that manages a portfolio of small customer accounts – this includes developing relationships with your clients, handling inquiries and managing issues to resolution.

As a member of the Global Services team, you will:
Work with clients to understand their needs and offer solutions and pricing to fit those needs

Maintain positive relationships with customs brokers

Assist with the tracking and tracing of shipments

Handle customer inquiries with professionalism, ensuring that escalated concerns are handled efficiently

Work with Operations team members in Canada and the broader Global Services network

Support Sr. Account Executives as required

Qualifications

What we’re looking for:
2 or more years’ experience in a customer service role, dealing with both internal and external customers

Experience in sales, account management or inside sales is an asset

Demonstrated ability to quickly assess situations and offer solutions that meet the needs of both the business and our clients

Exceptional interpersonal skills with strong written and verbal communication skills

Service orientation with a strong customer focus

Bilingualism in English and French is an asset