Brightstar Hospitality Limited Hiring for Group Administrator / HR Administrator at Warwickshire Full Time

Brightstar Hospitality is a fast-growing hotel management company with a wealth of experience in managing branded and independent hotels. We manage hotels in partnership with internationally recognised brands as well as unique independent hotels and position them within their local market and communities.

We are passionate about our hotels and their success and as we fast track our expansion we are looking for a Group Administrator / HR Administrator to join our team located in the Midlands.

Role: Group HR & Operations Administrator

Reporting to: Managing Director & Brightstar Operations

Location: Stratford Upon Avon, with some home working and travel to hotels required – nationally

Brightstar Hospitality is looking for a Group Administrator to join the central team and undertake a variety of administrative duties across the portfolio of hotels and support the growth and success of the business. You will assist the Hotels & Brightstar Management team in administering processes and procedures including HR & people development and other administrative tasks.

The ideal candidate will have a broad knowledge of Human Resources and general administrative responsibilities. They will be able to work autonomously and efficiently to ensure the end-to-end running of projects and operations by closely working with the central team.

To succeed in this role, you should be familiar with using HR software, MS Office and other tools. Ultimately, you should be able to contribute to the attainment of specific goals and results of each hotel.

RESPONSIBILITIES

• Recruitment – Advertising roles, creating job descriptions, telephone screening, coordinating interviews, liaising with recruitment sources, and ensuring we become a market leader in recruitment methods
• On-boarding – Assisting hotel managers and heads of departments to ensure a warm welcome to new starters and new starter documents are issued/filed to ensure compliance. Auditing and reporting of compliance
• Training – Support in the production and delivery of group training calendar, auditing online training progress, assisting with induction and mandatory training delivery. Support in the delivery of statutory training through our online training and communication platform – FLOW training, ensuring maximisation of training potential
• Employee Wellbeing – Taking an active role in employee committee, production of the employee newsletter, initiatives to enhance employee welfare, and driving employee engagement surveys with action plans and results. Improve retention and reduce employee turnover. Propose and facilitate employee engagement activity with the Brightstar and Hotel Management Teams.
• Employee Relations – Providing administrative support to Hotel Managers through performance, conduct, and grievance processes. Ensure HR records are maintained and comply with Employment Law legislation at all stages. You will work alongside our Hotel Managers and Heads of Departments, receiving support and development from the team’s HR consultant.
• Other – Assist in ad-hoc HR projects, like the collection of employee feedback. Produce and submit weekly and monthly reports on general HR activity to the Line Manager for review.
• Administration

– Provide an administrative support role to the Operations Team and key stakeholders they will be working with

– Working closely with the operation team, responding effectively and efficiently to requests to help them remain focused on our guests

– Sending accurate reports to the team facilitating wider business knowledge and decisions

– Inputting of relevant data, managing data input and update requests

– Support in the administration of the operations systems including the Point of Sale, food beverage procurement and guest sentiment

– Creation and distribution of reports as instructed

– Support in scheduling, organising, and preparing meetings and training

– Assist with drafting, creation and processing of core brand processes and procedures

– Any other duties appropriate to the post

REQUIREMENTS & SKILLS

• Proven experience as an HR coordinator or Business Administrator
• Knowledge of human resources processes and best practices
• Strong ability in using MS Office
• In-depth understanding of online recruitment platforms
• Familiarity with social media recruiting
• Outstanding communication and interpersonal skills
• Ability to handle data with confidentiality
• Good organisational and time management skills

· A motivated self-learner, who enjoys learning and engaging with new systems

• CIPD certification is an advantage

Part time / job sharing may be considered where all aspects of the role can be covered.

Job Types: Full-time, Part-time
Part-time hours: 24 / 40 per week

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Work from home

Schedule:

• Day shift
• Weekend availability