BrightKey Hiring for Customer Service Professional Representative at Annapolis Junction, MD Full Time

Customer service has gone way beyond answering phones. The BrightKey Call Center is filled with professionals who handle customer inquiries and order processing, by phone, email, and web chat.

We hope you will want to be a part of the excitement and endless opportunities for future growth with BrightKey, Inc.

Current openings are for Full-Time Customer Service Call Center Professionals. Candidates must be energetic and detail-oriented with a friendly, professional demeanor and clear speaking voice.

The position will require all Customer Call Service Call Center Professionals to work onsite at our office. Monday – Friday (8:30 p.m. – 5:00 p.m. additional shifts with evening hours are available.

Responsibilities include:

• Provide customer service support to our various clients’ customers
• Answering heavy inbound calls and assisting the caller in whatever capacity necessary
• Assisting customers with multiple orders, shipping, taxes, and completing /placing orders
• Provide membership support by updating membership information, membership benefits, canceling memberships as requested
• Answering general customer questions and doing required research if necessary.

Requirements

• Call Center experience is preferred
• Must possess excellent oral and written communication skills.
• Strong grammar and spelling are highly needed in this position.
• Must be dependable and organized with a mindset of a team player.
• Must have strong attention to detail and be able to take accurate notes as needed
• MS Word, Excel, and Outlook

Salary: We start all new Customer Service Professionals at $17.25 per hour However, employees will receive an increase to $19.00 in January 1,2024!

This position is an on-site position in Annapolis Junction, MD 20701:

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. BrightKey has an Employment Equity Policy and we welcome applications from all races and origins. If you are a member of an equity group, you are encouraged to self-identify, on either your application form, covering letter or resume.

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