Bright Health Hiring for Switchboard Operator (AssociatesMD – WFH) at Davie, FL Full Time

AssociatesMD, a part of NeueHealth, a Bright Health Group company is seeking an experienced Switchboard Operator to join our fast-paced and growing practice.

You will be expected to provide outstanding customer service to patients by working independently as well as collaboratively within a team environment. You will act as a bridge for communications to our facility; therefore, the successful candidate will demonstrate competency in answering multiple phone lines, and connecting to the appropriate department using direct connect, paging, call parking, voicemail, or written message.

Job Responsibilities:

• Answer incoming calls and directing to the appropriate department.
• Communicating doctor “On Call” schedules/changes to answering service at the end of the day.
• Distribute phone messages to the appropriate department promptly.
• Complete various tasks as assigned by the front office and billing manager.
• Deal with the public courteously and compassionately.
• Display excellent phone etiquette.

Relevant Skills:

• Proficient user and knowledge of business phone etiquette.
• Must develop knowledge of the Practice, and its general operations/specialties to effectively respond to incoming calls and to route them properly.
• Able to operate basic office equipment, such as telephones, computers, and copy and fax machines.
• Effective communication with physicians, patients, the public, and co-workers is required.

Education, Training, and Professional Experience:

• High school diploma or equivalent
• One year of experience working with multiple phone lines is required.
• Past medical practice experience a plus.
• Bilingual English/Spanish (strongly preferred)

Work Environment:

• This is a work-from-home role, but applicants must live in South Florida
• Must have access to high-speed internet