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About The Position
Luxe Brands is looking for a passionate and driven Store Manager to join our Luxe Redux Boutique! In this role, you’ll lead a dynamic team, drive sales, and create an unforgettable experience for every Bride-to-Be who walks through our doors. You’ll inspire and coach your team, helping them grow while fostering a positive, collaborative environment. Your focus will be on delivering personalized, celebratory experiences for our brides, ensuring they feel confident and supported throughout their journey. The ideal candidate is a confident, self-motivated leader with a talent for sales, exceptional customer service, keen attention to detail, and a proven ability to build strong, lasting relationships—all while upholding the high standard of excellence that Luxe Brands is known for.
Our Core Values:
Respectful: Foster respect + a friendly nature towards co-workers and clients.
Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
Trustworthy: Be an open and honest individual to our clients and team members – this helps drive sales + camaraderie.
Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
Positive and Energetic: Maintains a positive attitude regardless of circumstances.
Values Communication: Effectively interacts with clients and co-workers to reach a common goal.
At Luxe Brands, we know bridal retail is a unique and rewarding niche—and so are our hours. Unlike traditional retail, we don’t require early mornings or late nights, and we’re proud to be closed on major holidays—giving you time to recharge while big-box stores stay open.
Requirements
- High school diploma
- 2+ years of experience with overseeing and leading direct reports.
- 2+ years of experience in training and professional development.
- 2+ years of conducting performance reviews and corrective actions.
- 2+ years of managing core operations, including scheduling, recruitment, and training.
- Proficiency in software such as POS systems, CRM tools, Microsoft Office, and Zoom.
- Strong English communication skills in reading, writing, and speaking.
- Physical capability to stand for extended periods and lift up to 35 pounds (e.g., mannequins, boxes, and gowns).
- Reliable Transportation
- Successful completion of a background check.
Nice To Haves
- Proficiency with Apple products and macOS.
- Familiarity with Microsoft and its suite of tools.
- Demonstrated success in sales, with a proven track record of meeting or exceeding KPIs.
- Experience in recruiting and interviewing candidates to build high-performing teams.
Responsibilities
- Inspire and motivate the team, holding direct reports accountable for meeting and exceeding performance objectives.
- Analyze individual and store performance metrics, implementing strategies to address areas for improvement.
- Identify staffing needs, lead the hiring process, and recruit top talent to build a high-performing team.
- Provide ongoing coaching and training to direct reports, keeping them updated on new designers, gowns, collections, and industry trends.
- Assist with bridal appointments as needed, ensuring every bride receives an exceptional and memorable experience.
- Manage administrative tasks such as scorecards, handwritten notes, follow-up calls, and other store-related activities to maintain smooth operations.
- Uphold brand standards, delivering outstanding service that enhances the store’s reputation and customer satisfaction.
- Address and resolve customer and team challenges effectively, maintaining a positive store environment.
- Work closely with leadership and team members to align store performance with company goals.
- Additional responsibilities and tasks as needed to support the team and business operations.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Holidays
- Parental Leave
- Short Term Disability
- Birthdays Paid Time Off!
- 401(k)
- 401(k) Matching
- Employee Assistance Program
- Employee Discount
- Nectar Reward Subscription
- Calm Subscription
- Paid Training
- Travel Reimbursement
