BRICOLAGE WELLNESS, PLLC Hiring for Practice Operations Manager at Remote Full Time

Behavioral Health Practice Operations Manager

We are a group counseling practice located in the Lakeview Neighborhood of Chicago and in Lombard, IL. Our practice is looking for a detail-oriented and empathic professional, to join our team of collaborative professionals. The ideal candidate is someone who thrives in a face-paced environment, is a self-starter, is a project/task manager, has experience managing multiple staff/ clinicians, administering payroll, can assist with metrics and create/maintain policies and procedures. Additionally, our practice’s ideal candidate is someone who has experience developing systems and applications that have been successfully implemented in previous behavioral health private practice settings. This position also require overseeing HR-related tasks & operations, managing the administrative task assigned to others, and will participate in the hiring, training, compliance and termination of staff.

As a mental health practice, we value celebrating and supporting people of all viewpoints, including reproductive rights, all races, cultures, body types, sexual orientations and gender identifications.

Required:

• Minimum 5 years experience in a management/training position

• Familiarity with insurance billing, operations and management

• Experience and proven success in developing and implementing systems

Job Description: Primary role is to be in-office and oversee daily operations of the practice, including handling client calls for scheduling, billing and general questions. This person will also provide support to the Practice Owner and Leadership Team. The Practice Operations Manager will communicate with Clinicians to support client care, as well as effectively complete or delegate the following tasks: work with prospective new clients to assess for appropriate clinician fit when scheduling and initiate clients’ electronic health records, handle collecting copays and balances owed, check benefits, manage sliding scale and payment plans, as well as additional day to day tasks and responsibilities.

Position status/work hours:

This is a full-time position, working M-F

Tasks and Responsibilities:

Maintaining EHR, including managing client charts, auditing paperwork and compliance of documentation

Organize and facilitate onboarding/offboarding of staff

Develop and implement necessary systems and use of applications in order to create sustainable, efficient and cost-effective work flows

Facilitate, oversee and train on the setup of new applications and systems with staff

Set up, maintain and practice efficient use of our current and any potential utilized applications (ie: EHR, CRM, phone system, Google Workspace, etc)

Experience with workflow and coding short-cuts such as Zapier a bonus

Maintain and order office supplies and track other office needs, based on a created budget

Bill and collect co-pays

Insurance benefit checks/send EOBs to clients

Create and maintain organization and prioritization of tasks

Create spreadsheets and calculate metrics/ measurements for stats

Act as HR Liason

Track and run Payroll

Announce birthdays/anniversaries and celebrations

Fax/securely email documents to other providers

Provide clients with practice-wide and billing updates

Assist with editing and maintaining practice policies/procedures

Create and maintain No Surprises Act policies

Answer phones and direct calls as needed

Credential new clinicians and be the point person for insurance-provider connection

Confirm intake documents have been received and completed and follow-up with clients as needed

Communicate with therapists about clients

Update office schedules/communicate availability

Send out staff reviews and assessments

Respond to email addresses, voicemails, website inquiries

Send out satisfaction surveys to clients for regular review

Additional tasks/projects as needed

Job Type: Full-time

Salary: $30.00 – $36.00 per hour