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About The Position
The Breakfast Attendant is responsible for receiving, preparing, and presenting all buffet breakfast food items to ensure that appearance and quality of food meets and exceeds established product and presentation standards. This role ensures adequate food supplies are available for hotel guests throughout continental breakfast and replenishes as appropriate. The attendant also conducts inventories, initiates orders, checks deliveries, and maintains inventory levels for all food and beverage items, communicating future order needs to the General Manager. Maintaining cleanliness of the breakfast buffet area and food pre/storage areas, ensuring equipment is in good working order, and monitoring food operations for health and sanitation procedures are key duties. The attendant will also develop relationships with guests, promote hotel features, perform opening and closing duties, ensure safe storage of food and beverages, and clean all food equipment and service ware. Compliance with company policies, safety standards, and attendance at mandatory meetings are expected. The role also involves assisting other team members and reporting guest comments and complaints to the Food and Beverage Manager.
Requirements
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly, and professional manner.
- Good team player.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Able to work well under pressure and handle multiple tasks at once.
- Must be organized, efficient, and meet high quality standards for service.
- Willingness to go the extra mile.
- Must be punctual with regular and reliable attendance.
- High school diploma or equivalent.
- Some prior food service experience in food service and display basic knowledge of foods and beverages, service standards and procedures.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Availability to work various shifts, including weekends.
- Multi-tasking abilities
- Good oral communication skills
- Ability to remain calm and professional in a fast-paced work environment.
Responsibilities
- Receive, prepare, and present all buffet breakfast food items to ensure that appearance and quality of food meets and exceeds, where possible, established product and presentation standards.
- Ensures adequate food supplies to serve hotel guests throughout continental breakfast and replenish as appropriate.
- Conducts inventories, initiate orders and checks delivery of all required food and beverage items.
- Conduct and maintain inventor levels for all food and beverage items and communicate future order needs to the General Manager.
- Maintain cleanliness the breakfast buffet area and food pre/storage areas during meal periods; ensure that all kitchen, pantry and buffet equipment is in good working order and notify supervisor of any malfunctioning equipment as promptly as possible.
- Monitor and maintain food operation to ensure conformance with all required health and sanitation procedures and temperature levels.
- Develop relationships with and promote hotel features and benefits to guests during breakfast period to help identify new leads for the hotel.
- Perform opening, pre-work and closing duties for breakfast meal period as required.
- Ensure that food and beverage items are safely stored and secured to avoid theft or pilferage throughout the day.
- Ensure that all food equipment, china, silverware, glassware, and service ware is thoroughly cleaned after each meal period and stored as required for the next meal period.
- Comply with all established employee lifting, hazardous materials treatment, and accident reporting procedures.
- Assist other team members as necessary and appropriate.
- To make the Food and Beverage Manager aware of all guest comments and complaints.
- To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To always maintain the cleanliness and safety of work areas.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.