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Accounting / Finance / Accounting / Finance

Bread Financial Hiring for Remote Charge Off Collections Job at Remote Full Time

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It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Job Summary

The Recovery Trainee is a call center representative who primarily works to procure payments from card members with past-due and charged-off balances. The Recovery Trainee dials through (or occasionally receives calls from) a queue of card members whose balances are seven (7) to nine (9) months overdue and whose balances have already been charged off by the company, with the primary goal of recovering funds. This position is highly regulated and must follow a set of approved scripts while navigating the card member through account balance details and potential payment options. All calls are monitored for call quality, including ability to greet the card member, resolution of card member needs, and adherence to guidelines and regulations.

Job Description
Essential Job Functions

Account Management – Recognizes different account situations and uses appropriate collection techniques. Makes suggestions for the handling of exceptional account situations including: bankruptcy, Consumer Credit Counseling (CCC), deceased, legal, fraud, and billing disputes.

Compliance – Complies with collection policies, various state and federal laws, rules and regulations governing credit and collections. Verifies accuracy of accounts. Maintains customer database on computer for updated demographic information and ensures that self and all other collectors input collection notes into system. Adheres to collection laws and internal guidelines. Follows prescribed guidelines for bankruptcy, CCCS, fraud and disputes.

Research – Locates customer through acceptable skip tracing techniques. Analyzes customer financial information. Updates and documents account information and records, along with using appropriate customer correspondence.
#INDCLASS
Reports to: Recovery Supervisor
Working Conditions/ Physical Requirements: Call Center environment; job requires sitting the majority of workday; ability to work 40 hours per week including days, evenings, and weekends.
Direct Reports: None
Minimum Qualifications:
High School Diploma or GED or equivalent education
Preferred Qualifications:
Sales Experience
One or more years Collections experience
Type / focus of work experience preferred: Collections
Compensation: Min $16.10/hour – Max $28.60/hour
General Description of Bonus Structure: Monthly Incentive Bonus
General Description of Benefits: For descriptions of benefits offered please view link below:
https://inview.alliancedata.com/BenefitsAndPerks/Pages/default.aspx
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial

(NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded

Bread CashbackTM American Express® Credit Card

and

Bread SavingsTM

products.

Formerly Alliance Data, Bread Financial is an S&P MidCap 400 company headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its 6,000+ global associates. To learn more about Bread Financial, visit

BreadFinancial.com

or follow us on

Facebook

,

LinkedIn

,

Twitter

and

Instagram

.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at

    .

New York City, NY: Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment for associates who will work in the Company’s New York City, New York office on a full-time or hybrid basis (“NYC Associates”) to the extent allowed by applicable law. NYC Associates are required to be vaccinated against COVID-19 to work on-site. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
Job Family:

Care Center Operations

Job Type:

Regular

Job Overview

  • ID: 244807
  • Date Posted:
  • Location: , ,
  • Job Title: Bread Financial Hiring for Remote Charge Off Collections Job at Remote