Brandwatch Hiring for Learning Manager Job at Remote Full Time

Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide – 39 of the Fortune 100 are clients.

Recently named a leader in The Forrester Wave™, we build smart software solutions that help capture, understand and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that motivates and supports its staff to find answers to new problems in an ever changing social and digital world. Brandwatch is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals.

Essential Roles and Responsibilities:

• Provide leadership and management to a team consisting of a course development manager, multimedia specialist and trainer to meet our Academy goals and grow our offering
• Be accountable for the success and development of the Brandwatch Academy and motivation of a diverse team across borders
• Ensure there is alignment across our courses and development of live events
• Lead recruitment and onboarding of new team members
• Coach the team on education, learning best-practices and processes
• Partner with our Community Manager, Marketing and branding teams to define a badging/certificate methodology and ensure alignment in driving adoption of our content to meet revenue and retention goals.
• Proactively contribute and advise on developing strategy/tactics for education at scale.
• Gather internal and external feedback directly and indirectly to improve usability and content.

• Set content development milestones and deliverables for the team based on quarterly OKRs

Required Skills:

• Passionate about how people learn and striving for a best in class learning environment
• Strong knowledge of adult learning techniques, content development methodologies and instructional design.
• Experience in developing and delivering on demand learning as well as live events such as webinars and onsite training.
• Can develop tactics and strategies to balance inclusive offerings with revenue driving opportunities in a Customer Success organisation
• Ability to manage, motivate and develop a team to leverage their unique skill sets and be successful
• Strong analytical and problem-solving skills
• Excellent follow-up, time management and organization skills in a changing environment
• Adept at building relationships and collaborating effectively with all levels of management and a variety of stakeholders
• Proficiency in Google and Microsoft suites

Experience:

• 3 years+ of demonstrated experience as an education/learning manager, leading a team, in the software industry (or similar)

At Brandwatch, we offer flexible and remote working, a competitive benefits package, an extensive people development program, including LinkedIn Learning for every employee and in-house courses such as our Brandwatch Leadership Development program, and community-focused groups, such as our Diversity & Inclusion and Green committees.

Working at Brandwatch: Our values are about being authentic, bold, and creative. And we believe these values are best embodied by enabling people to do their best work in an environment that works for them. Whether fully remote, within one of our global offices, or a combination of the two, we have the tools and resources to make working to these values both possible and enjoyable.