Brandt Hiring for Customer Support Advisor – Agriculture – Watrous at Watrous, SK Full Time

The Customer Support Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers.

Duties & Responsibilities

Keeping customers current on new products and services

Increasing parts and service sales

Implement yearly territory plan

Work cooperatively with management to meet budget goals and expand customer base

Other duties as assigned

Advise customers in areas with respect to inventory selection, service availability and new products

Provide a consistently high level of service.

Plan, develop, and communicate territory coverage to maximize sales potential.

Make regular scheduled calls to current and prospective customers to discuss current service, new promotions and other incentives.

Follow up on all customer complaints and communicate effectively to the Branch Manager (Supervisor) / Parts Manager and Group Parts Sales Manager.

Maintain records of customer and fleet accounts, including a detailed equipment list, updated yearly.

Maintain control of inventory in the outside sales vehicle, ensuring the price list is always available.

Assist, whenever required, the counter personnel with quotes, orders, deliveries, returns and inventory control.

Supply competitive product and pricing information to Parts Manager and Group Parts Manager.

Required Skills

Extensive knowledge of heavy equipment parts, operations and industry

Effective time management skills

Excellent customer relationship skills and decision-making ability

Proficient skills in using common office software (Word, Excel)

Ability to work flexible hours

Valid Driver’s License and clean drivers abstract

Required Experience

2-3 years previous sales experience (in similar role is preferred