BrandSafway Hiring for Customer Service Representative at United States Full Time

Customer Service Representative

Summary

Title: Customer Service Representative

ID: 256588

Location: REMOTE

Job Function : Sales

Description

A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing team. We are looking for a Customer Service Representative who will be responsible for providing excellent customer service to Spider customers and branches by accurately entering orders, providing information, and resolving problems. Will require you to utilize excellent communication skills and teamwork with all the employees at our organization. An ideal candidate must enjoy and thrive in a fast pace and high energy environment. The person must be very organized, very good with time management, excellent communication skills, problem solving skills, dependable, people oriented, adaptable/flexible, detail oriented, strong work ethic, quick learner, good computer skills and JD Edwards knowledge is a required.

Responsibilities

• Interact with customers daily via email or over the phone responding to questions from any level of internal customer

• Manage the customer service shared inbox daily.

• Provides shipping information on order status, check product availability, lead time and pricing.

• Enters all requisitions into JDE system, coordinates shipments, tracks order and advises customers of order status.

• Provides parts identification and basic product information to customers and branches.

• Addresses production problems to appropriate personnel.

• Work with service center(s) to ensure JIT inventory for maximum production output

• Monitors product availability and coordinates with planning, purchasing and production to meet current and anticipated customer needs.

• Create s inbound transfer, open orders, reorder s.

• Create invoices where required.

• Attend and manage the daily fleet team call/needs and weekly operations calls.

• Performs other projects or duties as assigned.

• Conduct VOC surveys and analyze results to resolve problems and present new procedures.

Qualifications

• High School Diploma or equivalent.

• At least 5 years of work-related customer service experience.

• Must demonstrate extremely strong listening and verbal communication skills with various customer types.

• Must be professional to deal both in person and on the telephone.

• Must demonstrate previous procedure writing and implementation

• Willing to work overtime as needed.

• Strong MS Office Suite skills (Excel, Word).

• Able to key 55+ WPM.

• Experience with ERP or MRP systems, JD Edwards Advanced knowledge preferred.

• Focus on all aspects of customer satisfaction providing a positive experience.

• Prior inventory experience will be helpful.

• Highly organized, outstanding attention to detail with ability to multi-task and decision-making abilities.

• Good time management skills to support all BrandSafway Branches.

• Good problem-solving skills with implementation

• Patience and active listener to truly hear customer and its problems.

• Ability to write inter-departmental procedures to improve processes

• Self-starter who pays extreme attention to detail and strives for excellence.

• Excellent phone presence and customer service skills.

• Good verbal and written communication skills.

• Ability to work quickly, efficiently, and independently.

• Ability to work independently and work well under pressure.

• Ability to communicate and work effectively with employees at all levels.

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.

Notice to all potential job candidates:

Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at [email protected] and provide the name of the individual and any other documentation or proof of such an act.