BPP Education Group Hiring for Independent Education and Welfare Advisor Job at London, England Full Time

Supporting and providing students with outstanding advice

With your experience in advice work, you will be responsible for supporting and providing BPP students/ service users with independent, relevant and specialist advice, representation, and case work support on a variety of academic and welfare matters.

What you’ll be doing

• Undertaking detailed casework, including negotiation, advocacy, and representation for students in accordance with national (e.g., Office of the Independent Adjudicator (OIA) and Quality Assurance Agency (QAA)) and advice service standards.
• Taking referrals on complex academic issues and liaise with and refer students on to other support services where necessary
• Always adhering to strict professional service standards, particularly with regards to confidentiality and impartiality, to meet the needs of students, legislation, the OIA and any Quality Standard Mark the service may acquire.
• Maintaining up to date and accurate records and statistics of interviews and casework in accordance with the Data Protection Act, Freedom of Information Act and National Charter Marks and service standards.
• Attending relevant training and regional and national meetings to maintain an up-to-date knowledge of legislation, policies, and practice to ensure accuracy of academic advice and casework.
• Liaising with BPP University and other agencies involved in advisory work and student welfare to develop a holistic and inclusive approach to student academic and welfare support.

Please be advised that this role is based at BPP Waterloo with work at other BPP London centres. Occasional national visits may be required.

Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare, and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

• Ideally educated to A level, however applications from candidates with appropriate and relevant work experience or other equivalent qualifications will also be considered.
• Good verbal and written communication skills
• Relevant qualification or relevant experience in advice work.
• Experience of working within a welfare, support, or advice environment
• Confident in dealing with difficult or sensitive situations professionally
• Ability to prioritise and manage case load and own work
• Experience of working on their own as well as part of a team
• Good administrative skills and the ability to adhere to defined policies and procedures
• Ability to suggest and implement improvements
• Proficient IT Skills
• Ability to prioritise and manage case load and own work
• Commitment to Equal Opportunities and understanding of its relevance to the Students’ Association
• Ability to work with a wide range of people from different backgrounds and cultures

Sound like the perfect fit? Apply today.