Box Hill Institute Hiring for Student Recruitment Officers Job at Australia Full Time

Box Hill Institute is composed of Box Hill Institute (BHI) and the Centre for Adult Education (CAE). We are leading education providers with strong reputations for delivering high quality educational outcomes.

To maintain our reputation and achieve our strategic goals we need a workforce full of energetic and forward thinking people. If you are enthusiastic and resilient, with a strong customer and commercial focus, then join our team. At BHI you will work with great people in a challenging and dynamic environment, as we work together to continually improve our business.

About the role:

The Student Recruitment team are responsible for the provision of outstanding service to local and inbound international students, supporting customer service across the organisation for all parts of the student journey, contributing to successful student outcomes and providing an outstanding student experience.

Application Assessment and Enrolment Team:

The Student Recruitment Officer (Enrolment) is responsible for assisting prospective students from the point of enquiry through to enrolment with BHI. This includes assessing applications from prospective students according to course entry requirements and supporting students through to enrolment in their chosen course. Student Recruitment Officers provide advice to prospective and current students on how to enrol into a range of courses at BHI as well as the most suitable study mode and course pathway.

Student Recruitment:

The Student Recruitment Officer is responsible for managing complex enquiries and application assessments for prospective students, supporting them to enrol into courses at Box Hill Institute. The role provides advice on the most suitable study mode and course pathway and, in collaboration with teaching areas, manages the commencement of the student in their study to ensure successful onboarding and retention.

About you:

You will have experience working in a call centre environment, with a strong focus on customer service and a commitment to providing a high level of customer care and client satisfaction.

You will have experience working with a Client Relationship Management system, preferably Salesforce. You will have strong communication skills and be able to confidently and courteously liaise with people at all levels whilst understanding and meeting the needs of our customers.

Working at Box Hill Institute

Box Hill Institute values inclusion and diversity. We encourage candidates of diverse backgrounds and experience to apply for our employment opportunities.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment. These include providing a satisfactory (valid employee) Working With Children Check and National Police Check, and evidence of COVID-19 vaccination status as prescribed by the Public Health and Wellbeing Act 2008 (Vic).

Benefits

Interested in starting a career with one of Australia’s leading Institutes? At BHI we value our people. We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

• Novated leasing and salary packaging
• Purchased leave
• Employee discounts on health insurance, car rental, newspaper subscriptions and more
• Library access, digital and online Resources
• Discounts services including floristry, beauty, Fountains Restaurant, Vet Clinic & Dog Grooming
• Counselling support services (EAP) and Health and wellbeing program
• Discounts on CAE/Box Hill Institute short courses for staff and their immediate family
• Staff development program
• Study fee reductions for approved internal courses and study support for approved courses
• Reward and Recognition Programs

Like to know more? If you have questions about this role, please contact Marleena Stogiannou at [email protected].

Applications close: 5pm, Friday 29 July 2022

Box Hill Institute reserves the right to withdraw an advertised position at any stage.