Bourgault Industries Hiring for Customer Service Representative Full Time

Bourgault Industries is looking for a Customer Service Representative (CSR) to join our Sales & Service Team, based out of our corporate head office in St. Brieux, SK. The CSR will support the Sales & Service Team in the following key areas:

• Provide direct support to dealers & develop dealers in a given service territory.

• Function as a dealer contact with regards to service / product performance related problems, warranty administration, and training.

• Focus on customer satisfaction goals within the boundaries of the Bourgault Warranty Policy.

Extensive Bourgault product operational knowledge is required, with the main focus on Air Cart and Air Drill product lines.

Responsibilities:

• Provide dealer and customer technical product support on all Bourgault products via:

• Taking service support calls related to set-up, operational, or functional concerns

• Addressing technical issues in-field with support of the Territory Service Manager to ensure prompt resolution

• Develop training materials to support in-person and on-line methodologies

• Provide dealer and customer training in conjunction with coordinated on-site unit set-ups / start-ups on all Bourgault products

• Assist Sales / Marketing department at shows and events / demonstrations

• Ensure our International Service and Sales teams are educated on new features and products; some limited international travel may be required

• Communicate with dealers and customers for feedback and input on product

• Ensure safe operation of systems

Qualifications:

• Degree or diploma in engineering, agriculture or marketing is desirable

• Strong knowledge of and interest in current agricultural practices and related technology

• A balance of practical experience and technical knowledge

• Strong organizational skills

• Ability to work both independently and within a team

• Effective interpersonal, communication and customer service skills

• Willingness to learn new technology

• Ability to think critically and analytically

• Passion for the agricultural industry

• Enjoy a hands-on work environment that supports being self-directed!

Pay & Benefits:

In addition to offering you a competitive hourly wage, Bourgault understands that an investment in employees is ultimately an investment in the company, and as a result, you can look forward to a wide range of benefits, including:

• Group health & dental insurance, life insurance and short/long-term disability insurance
• Health spending account
• Company matching RRSP plan
• On-site fitness center
• Company profit sharing plan
• Performance-based pay with regular merit increases
• Annual PPE allowance
• & more!