WHAT YOU’LL DO
As the IT Senior Learning & Development Manager, you will be responsible for managing the overall implementation, operation, and continuous improvement of the ITS training curriculum.
The purpose of this new role is to improve the value, productivity and satisfaction of IT Service (ITS) staff, by ensuring they have the right skills and capabilities to execute their existing role effectively and efficiently, whilst ensuring they also have a clear short-term and long-term development plan which is aligned with the overall ITS learning curriculum. This enhanced ITS capability will also enable the business, improving productivity and satisfaction overall.
In this new position, you will design, develop and implement a new global training curriculum which will consist of core/flagship learnings (essential skills), learning journeys (practical learning work-flows for common ITS playbook processes), shared learning (peer-to-peer training) and individual training. The curriculum will also operate in partnership with the overall BCG Global L&D service offering.
The role will involve creating the curriculum framework, content curation / enabling content creation through the use of subject-matter expertise, marketing, communication, training coordination and reporting.
As a member of the Learning & Development CoE, you will lead a small team of CoE members and report directly to the ITS Transformation Director.
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
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