BorderBuddy Hiring for Receptionist – Remote at Surrey, BC Full Time

BorderBuddy was founded nearly a decade ago to simplify the Customs Brokerage process through online technology and customer service. We help individuals and small businesses import and export their goods to North America.

Our future depends on bright, energetic people with a strong desire to learn, grow and play an integral part in our business growth and successes. We invite you to bring your skills to our company and see what BorderBuddy has to offer!

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing exceptional relationships and in supporting our community and our environment.

BorderBuddy’s Promise

We thrive on helping people.

At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers. We strive to be the best employer in our community and in our industry.

Our People Principles

Our Principles guide us in delivering on our People Promise. They commit us to:

• Create a team of engaged and committed A Players

• Make a difference to help employees learn and grow

• Truly care about your quality of life

BorderBuddy is seeking a full-time experienced Receptionist. You will be responsible for greeting customers entering the office, as well as answering incoming calls. You will also assist with scanning and electronic filing of paperwork, handling incoming/outgoing courier packages and mail, reviewing and processing customs clearance documentation, handling postal responsibilities, and offering overall support to the BorderBuddy office.

• Handle scanning and electronic filing of office paperwork
• Reviewing documentation for mandatory customs requirements, and organizing/processing customs clearance documents.
• Scanning of inter office files to other office during the day
• Be able to perform basic computer functions
• Manage the switchboard desk
• Other duties as required.

Additional Responsibilities

• Bright and enthusiastic personality with a warm smile
• Ability to make clients and drivers in the office feel welcome
• Ability to multi task with front facing customers, paperwork, and other duties
• Strong teamwork skills
• Co-operative and customer service focused
• Courteous and professional communication both verbally and written
• Well organized, clean, tidy and orderly work station
• Displays BorderBuddy behaviours: Trust, lead by example, team work, and building relationships

Outcomes:

In the first 30 days you will:

• Be able to maneuver through Google Mail and Cargowise systems
• Comfortably communicate within the team
• Work reasonably well in Cargowise systems
• Answer and transfer calls with little to no supervision
• Begin to understand various customs documents

In the first 60 days you will:

• Have a reasonable understanding of Customs documents
• Be able to successfully search the customer database in CargoWise
• Know how to read and maneuver through client screens
• Answer calls within the first 2 rings (80 % of calls)
• Know the various team members throughout the company, their roles, and what they are responsible for
• Work well with the team, get involved with team discussions and play an active part in team huddles

In the first 90 days you will:

• Identify various documents for all departments within the company (example NAFTA, Ocean, etc.)
• Comfortably answer and transfer calls with no supervision
• Answer calls within the first ring (90% of calls)
• Transfer calls correctly a minimum of 90% of the time
• Process release holds and customer additional information inquiries quickly and efficiently; working independently
• Have an understanding of the rest of the company departments; who they are, what they do and how they’re roles affect the overall process

• One or more years of experience in a Receptionist role
• Customer Service experience
• Strong interpersonal and communication skills (oral, telephone and written),
• Being able to multitask in a very fast paced environment
• Ability to handle large volumes of work and meet tight deadlines
• High work standards, high level of accuracy and attention to detail
• Industry experience an asset but not required
• Ensures effective work habits, including punctuality and excellent attendance.
• Possess a super positive attitude
• Strong computer skills a must
• Able to work well in a team environment
• Able to work well with minimal supervision
• Minimum Grade 12.

Additional Information

Working Conditions

• 100% Remote position
• Hours are 8:00 – 4:30 pm, Monday through Friday, but must be flexible for coverage.

We offer a competitive salary, benefits (health & dental), RRSP’s, a tuition reimbursement program, professional training, and paid time off.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.