Bombardier Hiring for Service Delivery Management at Dorval, QC Full Time

BOMBARDIER

Service Delivery Management

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will …

• Interface with local business units/functions. Act as escalation point for support or delivery issues, driving operational performance and stable operations.
• Ensure regional service delivery based on global standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, availability and restoration time). Also provide support for regional deployment projects, interface to the sites (e.g., PC refreshes, network refresh and extensions, application deployments, etc.)
• Evaluate non-standard service requests and monitor consumption of BIS standard services (steering the level of standardization and reuse)
• Have a solid understanding of the services that BIS supports and that our supplier is contracted to deliver. Develop and maintain a positive working relationship with our suppliers.
• Oversee the definition, design and delivery of enterprise IT Service Management processes to effectively maintain technology operations and delivery, and ultimate business outcomes. Specific accountabilities include: Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management
• Be responsible for quality of services, adherence to service level agreement (SLA) of all operations services delivered under the SLA.
• Have working knowledge of ServiceNow and reporting capabilities to monitor defined KPIs and SLAs.

What we are looking for…

• You have a university degree or college diploma in a relevant field- Technology/Computer Science/Project management.
• You have 0 to 2 years of IT Client Service Management and/or IT Service Delivery Management experience.
• You have well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment.
• You have 0 to 2 years of relevant working experience in the manufacturing or transportation/aerospace industry.
• You have IS / IT generalist skills.
• You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
• You have excellent customer service with focus on driving standardization and results.
• You have the ability to manage relationship and deliverables remotely
• You are skilled to evolve in a matrix organization

Type d’emploi : Temps plein, Permanent

Salaire : 50 000,00$ à 75 000,00$ par an

Avantages :

• Assurance Dentaire
• Assurance Maladie Complémentaire
• Assurance Vision
• Congés de Vacances et Compensatoires
• Horaires flexibles
• Programme d’Aide aux Employés
• Programmes de Bien-être
• Régime d’Achat d’Actions
• Stationnement sur place
• Tenue Décontractée

Horaire :

• Du Lundi au Vendredi

Rémunération supplémentaire :

• Commissions
• Heures supplémentaires majorées

Formation:

• DEC (Souhaité)

Expérience:

• gestion des services aux clients des TI: 2 ans (Souhaité)