BMW UK Hiring for Customer Service Executive at Irvine, CA Full Time

Your role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the fully support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Supporting the Sales department and delivering excellent customer experience.
• Organising and accompanying customers on test drives.
• Swotting up on our vehicles and manufacturers.
• Learning about our products so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.

Your profile

• You’ll be a confident communicator who understands that a positive attitude gets great results.
• Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
• A full UK driving licence.
• As happy working on your own initiative as you are in a team.
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Rewards

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression