BMW Group Hiring for Senior Sales Specialist – Luxury Class at Woodcliff Lake, NJ Full Time

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that go well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, New Jersey.

The GKL Sales Specialist assumes the role in identifying opportunities and developing the necessary tactics required to drive BMW GKL New Car Sales volume and best in class customer service, with a focus on Performance Management and building Dealer Readiness.

Key responsibilities:

• Identify, prioritize, and monitor performance of all GKL activities with internal stakeholders including Performance Management and Regional Management teams for improvement within the BMW retail network
• Agree and implement a performance management framework for effective ing and steering of the GKL business across departments. Areas of focus include retail performance, market share performance, financial composite monitoring and Voice of the Customer.
• Define, implement, and manage Dealer coaching programs to enhance GKL customer service including Mystery Shop and Dealer training packages for opportunity stores.
• Dealer Coaching; coach and educate on best practices as it relates to luxury sales at opportunity dealers. Provide proactive and continuous recommendations to the Area Managers on operational matters and conduct dealer process reviews and develop solutions.
• Steer retail network to achieve “GKL operational excellence” through consistent feedback loop with established sales and service indicators (forward sold position, conversion rates, lead response times, issue resolution rates, days supply, aged inventory, AMP fleet utilization)
• Identify, prioritize and steer GKL and ALPINA within the retail environment, both online and offline, with particular focus on GKL brand standards and expectations.
• Be the expert for all GKL sales programs and support to the Region and Dealer Management
• Prepare and present GKL performance to BMW Management for internal alignment and Munich headquarter steering.
• Collaborate across a range of internal departments as well as external parties to improve GKL sales
• Support BMW’s GKL strategy for the United States to achieve the long-range sales volume (peak 55,299) and achieve all financial and customer related targets.
• Luxury Coaching and training development: develop enhanced training programs that develops Dealer readiness and a ‘luxury’ mindset and tools to attract new customers to the brand. Work with Region Management to implement these tools and coach on best practices.
• Develop solutions and processes in conjunction with Sales Ops team and Aftersales teams, to ensure the BMW customer target group can readily access GKL product for test drive and service replacement
• Develop GKL specific ing and trend analysis within existing systems and tools including Balanced Scorecard
• Review, define and implement Dealer GKL sales process at the Dealership level to enhance the customer experience during the sales funnel
• Reconfiguration and roll out of the ALPINA franchise model, fitting to the local market needs
• Use best practice benchmarking to increase GKL share in all Regions of the US

In support of BMW Group’s business objectives, this position requires regular attendance at a BMW office/facility with remote work capability (hybrid). In-office days may be assigned by the line manager.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
• All with options for $0 Employee contribution
• 401(k) with Company match
• Retirement Income Account (RIA)
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave of up to 6 weeks
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment
• Voluntary Benefits to fit your needs

The pay range for this role is $105,213 – $123,780.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW North America make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualification:

• Bachelors degree in BA or Marketing related (MBA preferred)
• 5-7 years of working in automotive industry
• Excellent communication and negotiation skills
• Sales experience required

Preferences:

• Field experience preferred
• Profound US automotive market and product knowledge
• Profound knowledge of sales processes and structures
• Excellent presentation and communication skills; Must be able to communicate effectively with dealerships, and companies as well as with all levels within the organization, including international
• High entrepreneurial spirit
• Excellent motivation skills