Bluewater Promotions Inc. is Looking for Client Relations Specialist Full Time

Bluewater Promotions Inc. is excited to announce a new initiative, DocSigna. DocSigna is a software platform that allows patients to complete online payments for uninsured services. Come join us in this new and exciting venture.

Job Summary

The Client Relations Specialist will support DocSigna clients and users by performing first tier technical support, as well as administrative and office support activities, including general administration, responding to phone calls and emails, patient registration, managing and monitoring accounts, data collection, and report generation. The Client Relations Specialist will work among a collaborative team of software developers, medical professionals, and administrative support staff. The Client Relations Specialist will function in a clinic setting or off site with a focus on developing positive client and user experiences and assisting in the development of the software.

Job Description and Primary Responsibilities

· Offers technical support to users by responding to questions and concerns.

· Troubleshoots common issues and when necessary, escalates the issue to the Technical Team.

· Identifies problems and guides clients and users through corrective steps.

· Writes and maintains documentation in order to improve client references and the development of training and office on boarding material.

· Improves system performance by solving problems and recommending effective changes.

· Providing administrative support services to the team when required, including scheduling on site visits, following up on leads, connecting with client office staff.

Qualifications, Knowledge, and Skills

· Excellent customer service skills with previous customer service and/or help desk experience.

· Excellent organizational, communication, and interpersonal skills.

· Demonstrated ability to take initiative.

· Ability to multi-task and work efficiently with strong time management skills.

· Ability to work under time pressures and appropriately prioritize tasks.

· Ability to work collaboratively as a member of a multi-disciplinary team.

· Ability to listen effectively and accurately relay messages to the team.

· Strong conflict resolution skills with an emphasis on customer satisfaction and problem solving.

· Demonstrate a strong understanding of confidentiality and privacy.

Knowledge of and working experience with computer systems and applications.

This position will work remotely with the potential of onsite 2-3 days per month depending on the candidates availability/location to Sarnia.

Job Type: Full-time

Salary: $50,000.00-$55,000.00 per year

Schedule:

• Monday to Friday

Work Location: Remote

Application deadline: 2023-04-11
Expected start date: 2023-04-17