BlueSky Synergy, LLC Hiring for Software Trainer and Account Coordinator at Nashville, TN Full Time

Job description

SUMMARY: This position is designed to build and retain client relationships along with conducting computer-based training of software to ensure successful software implementation for clients. BlueSky is a turnkey “software as a service” that provides most business functions for temporary staffing agencies in the healthcare field. This position ensures training and implementation deadlines are met. Maintain status s and communicate with internal team to ensure timelines. Collaborates with Training Director, Senior Account Manager, Sales, Development and Support to ensure successful onboarding for clients. Evaluates training efficacy after a period of use by the client and provides follow up training as needed to ensure deep client engagement with the product.

• Write routine s and correspondence
• Speak effectively before groups of customers or employees of organization via Zoom
• Deal with problems involving variables in client best practices
• Translate business process requirements into training processes.
• Act as primary source for maintaining positive relationships with clients after their go-live.
• Monitor product engagement and seek opportunities more efficient usage
• Demonstrate prompt and responsive communication, leverage internal staff to answer questions
• Develop protocol for categorizing and communicating with the database of clients.
• Learn and assist with new product version releases to assist client understanding
• Conduct one-off trainings to refresh clients although they have already gone through our training department regimen
• Follow through with new clients to confirm their understanding and use of the product
• inconsistencies to the Training Director.

Qualifications and Helpful attributes:

• Minimum 1 year of experience working in Training, Support, Account Manager or Education
• Bright, inquisitive, and motivated to get things done
• Tenacious problem solver with lots of intellectual curiosity
• Analytical with strong attention to detail
• Great at listening to other people
• Able to communicate clearly both verbally and in writing
• Self-starter with a personal sense of urgency and a desire to be proactive
• Strong customer focus and passionate about helping people solve problems
• Previous experience successfully interacting with clients both online and on the phone for most of the day
• We’re a technology company, so we need someone who is adept at using online and mobile software
• Time management and critical thinking
• Problem solving skills and motivation to solve puzzles
• An incredibly client success-oriented mindset
• Outstanding organizational skills
• Extreme attention to detail
• Ability to thrive in fast paced environment with competing priorities
• Excellent client and internal communication skills
• Tech-Savvy: Demonstrable skills with basic Office products. Familiarity with any programming language is not required, but it does exhibit an interest technology
• Software experience preferred.

Job Type: Full-time

Why work for BlueSky?

• Work/life balance
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401k with no match required
• Free snacks and frequent company lunches
• Debt-free, stable company experiencing rapid growth
• Values employee input
• Casual dress code
• Dog-friendly
• Paid time off
• Parental leave

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Nashville, TN 37209: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Nashville, TN 37209: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person