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Customer Services & Support
Blue Stream Fiber Hiring for Customer Care Representative at Houston, TX Full Time
Full Job Description
Job Title: Customer Care Representative
s To: Customer Care Supervisor
s To: Customer Care Supervisor
FLSA Status: Full Time; Hourly, Non-Exempt
Department: Customer Experience
Location: Remote in Florida
POSITION HIGHLIGHTS
As a fully remote customer care representative, you will be at the forefront of delivering exceptional customer service to our customers. The Customer Service Representative at Blue Stream is one of the superheroes of our customer service team. Armed with a deep understanding of the company’s products and programs, you will use your expertise to provide top-notch support and resolve issues with ease. Get ready to make a positive impact on customers’ lives while working with a team of dedicated professionals.
What your responsibilities are:
- Ability to work anytime from 8 AM-6 PM EST Monday-Saturday
- Accepts inbound calls from external customers delivering top tie customer service
- Help customer will billing questions and changes to their current internet, Tivo, or phone services
- Adherence to regular and predictable attendance and punctuality.
- Demonstrate meticulous attention to detail and precision as you maintain high levels of efficiency, effectiveness, and quality
- Meet or exceed key performance indicators (KPIs) set by manager and business unit.
- Performs other duties as assigned.
What you bring to the table:
- Willingness to learn and retain product information quickly, while juggling multiple priorities in a fast-paced environment.
- Your excellent organizational skills and attention to detail will be crucial, as you apply your knowledge to provide outstanding customer experiences.
- You will also need to multitask between different tools and systems to resolve customer issues and retain revenue.
- This requires active listening, empathy, professionalism, and problem-solving skills, with a focus on first-call resolution and building value for the customer.
- To succeed in this role, you will need to work effectively in a high-transaction environment, remaining calm under pressure and managing customer frustration when necessary.
- You will be held to established goals and performance metrics, with a high focus on attendance and regular training to enhance your career development.
- Finally, you will need to wear a telephone headset to communicate effectively with customers and team members
General Qualifications:
- High school diploma
- Two years of related experience in a call center environment preferred.
- We require a minimum internet speed of 30 mbps download and 10 mbps upload. A speed test will be required
- A designated work area free from any distractions or interruptions
- Ability to participate in 2 weeks of Virtual Training.
Benefits:
We offer a competitive benefit package which includes a safe harbor 401k with employer matching and employer paid STD, LTD and insurance.
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- frequently required to sit, stand required to use hands to type
- required to use close vision and focus
Why Join the Blue Stream Team?
We are proud to have won the 2022 & 2023 Top Workplace award with additional national recognition for Leadership & Innovation! Blue Stream Fiber has been an industry leader in providing innovative and top-notch Internet, TV, and Phone products to Florida for over 40 years. Our investment of millions of dollars in fiber infrastructure has allowed us to offer symmetrical internet speeds, whole-home managed Wi-Fi, and TiVo Android Set-Top boxes with Google Assistant, among other innovative technologies.
We also understand the importance of investing in our employees, which is why we focus on developing each team member’s strengths and experiences. As part of our team, you will have the opportunity to work with the latest technologies, learn from experienced professionals, and contribute to the growth and success of our company.
If you are looking to join a company that values its customers and employees, and provides top-quality products and services, then Blue Stream Fiber is the right place for you!
At Blue Stream Fiber we celebrate diversity by employing people of diverse backgrounds, experiences, and unique thought processes. Blue Stream Fiber’s success is cultivated by a culture that empowers all employees to fulfill their professional goals.