Blue Cross Blue Shield of Michigan Hiring for Health & Wellness Engagement Assistant – Remote at Detroit, MI Full Time

Under general supervision is responsible for helping members with any issues related to their Health and Wellness Benefits and enrolls prospective participants in appropriate programs. The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs.

• Handles member questions regarding group health and wellness solutions and requirements.
• Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services
• Assists with coordination of services with providers
• Handles referrals from providers/members
• Provides navigation/support for member portal interaction
• Schedules initial appointments for members
• Administer member satisfaction surveys
• Assist in the documentation of departmental procedures.

“Qualifications“

• High School Graduate or GED equivalent required. Bachelor’s degree in a health care related field is preferred.
• Two years experience in healthcare delivery system, provider office, or the insurance industry required.
• Three to five years work experience in customer service/sales is required.
• Computer skills intermediate/advance is required.
• 2-3 years work experience inbound/outbound call center is preferred.
• Motivational interviewing experience is preferred.
• Experience with working in the CareAdvance platform is preferred.
• Working knowledge of personal computers.
• Strong analytical and problem solving skills.
• Other related skills and/or abilities may be required to perform this job.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.