BLOC Resources Hiring for Customer Care Representative at Birmingham, AL Full Time

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Assisting Customers with payments, bill inquiries, outage ing, and service order requests.
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

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