Blair Plumbing Heating and Air Conditioning is Looking For Call Center Representative ( Signing Bonus) at Kelowna, BC Full Time

Call Center Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost booked calls and practice outbound calling.
• Be professional and establish customer rapport, encouraging repeat business.
• Adhere to the company’s plan to resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Your skill set.

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow through abilities.
• Strong verbal and written communications
• Ability to build trust and and demonstrate empathy.
• Personality that blends well with a fast-paced , goal driven environment.
• Competitive individual contributor who also loves to win as a team.

Job Types: Full-time, Permanent

Salary: $24.00-$26.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay
• Signing bonus

Ability to commute/relocate:

• Kelowna, BC V1X 2K1: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: In person