Blain’s Farm & Fleet Hiring for Customer Service Team Lead at Janesville, WI Full Time

• We provide development to help you grow your career
• Associate discount
• Internal recognition programs that support an engaged workplace
• Profit Sharing
• 401k with companymatch
• Mix of in office and work from home

What You’ll Do:

• Provide outstanding customer service via telephone, email, and chat.
• Direct supervision for a team of Tier I and II Representatives
• Be able to perform all tasks performed by Tier I and Tier II
• Work with multiple departments, vendors, buyers, analysts to resolve issues relating to damaged and returned goods, website discrepancies and product information modifications.
• Point of Contact for Customer escalations to assist with problem resolution and complaints via website, email, and phone
• Support, develop and measure the CSR team to ensure we are delivering a great customer experience
• Assist with training of Tier I and Tier II representatives
• Assist manager with creating and maintaining training documentation
• Maintain goal assessments to meet individual and team goals.
• Perform weekly coaching sessions with employees.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.

What It Takes:

• Previous experience in a call center environment is highly desirable.

• Excellent communication and organizational skills are necessary.
• Ability to read, write and converse in English language.
• Ability to communicate and interact effectively with customers and co-workers.
• Ability to function as a team member. Ability to work under specific instructions.
• Ability to multi-task.
• Ability to work independently with minimal supervision.
• Ability to influence people in their opinions, attitudes and judgments.
• Ability to organize and establish priorities.
• Ability to utilize Microsoft Office suite.
• General office skills including typing, filing, record keeping and data entry.
• Ability to learn and perform all primary job functions accurately with minimal supervision with 30 days of employment.
• Basic knowledge of automotive and tire functions, maintenance and rep