BlackboxMyCar Hiring for Sales Representative at Richmond, BC Full Time

Established in 2012, BlackboxMyCar is the largest distributor of dash cams and automotive products in North America. We partner with the best-in-class manufacturers to bring top quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions. We are currently looking for a hardworking and dynamic Sales Representative to join our in-house team in Richmond, BC at our head office. This position is open for full-time or part-time (minimum 3 days a week). You must be able to work on Saturdays once or twice a month (a weekday will be swapped).

At BlackboxMyCar, we pride ourselves in making sure each and every customer gets treated fairly and with respect. Our team is committed to offering the highest tier of pre- and post-purchase customer service everyday.

YOU’LL BE A GREAT FIT IF YOU CAN…

Greet & assist all customers via phone, email, in-person, text message, and live chat

Provide and address sales inquiries and technical support via the modes of communication above, as well as general customer service

Input, handle, and ensure customer orders, inquiries, messages, etc. are dealt with in a prompt and professional manner

Develop and maintain relationships with current and prospective customers

Keep the rest of the sales team (other coworkers, assistant manager and manager) informed of any issues, problems or concerns

Collaborate cross-departmentally to ensure customer requests, orders, issues, etc. are resolved and followed up in a timely manner

Provide and deal with RMAs, and then testing and processing them

Routinely test out new dash cams and related products and writing articles on them for blogs, videos, education, etc.

OVERALL, A SUCCESSFUL APPLICANT IS…

Excellent at multitasking

Precision-oriented

Excellent at communicating

IT WOULD BE NICE IF YOU HAVE…

Customer service experience

60+ WPM typing speed

Familiarity with eCommerce platforms such as Shopify, Amazon and eBay