Black Bow Gift Co. Hiring for Customer Experience/Sales Representative at Dartmouth, NS Full Time

Are you passionate about gifting? Looking to get your foot in the door at a new and fast-paced eCommerce brand? You’ll need to have a love for what we offer—upscale gifts for all occasions—and be excited to spread our services to potential clients looking for beautiful gifts.

Black Bow Gift Co. is seeking a bright, motivated, hardworking individual to fill the Customer Experience/ Sales position at our studio in Dartmouth Nova Scotia. The Customer Experience/Sales team member is a pivotal member of our team and the ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, has a commitment to exceptional customer service and a desire to see and contribute to business success and growth. You should be a detail-oriented, motivated individual who loves to get things done and isn’t afraid to roll up your sleeves. This person has mastered the ability to quickly and effectively solve customer issues, questions or concerns while representing the business in a kind and helpful manner and understands how to effectively impact business revenue. This individual is expected to understand the basic aspects of the gift making production and adhere to safety, quality, and service standards. This role reports directly to the owner.

We are a female-founded business who prides ourselves on the inclusive and fast-paced culture we’ve created. We’re extremely proud to have a 100% vaccinated team against COVID-19 and will require all future hires to show proof of vaccination.

Qualifications

• Clear, strong and professional written, verbal, and interpersonal communication and experienced customer service skills
• Experience and knowledge in sales and eCommerce sale strategies including development and implementation of strategies (e.g. direct sales, email marketing, ad marketing, website management/design, etc.)
• Positive, can-do attitude
• Ability to juggle multiple tasks at once
• Proactive — notice what needs to be done and make it happen!
• Detail-oriented, great-follow up, results-driven.
• Creative and out of the box thinking. Incredible problem solver: whether it’s a client onboarding question, a production issue we’re counting on you to be proactive and come up with a plan.
• Excellent organizational and team player skills
• Hardworking and enthusiastic personality
• Demonstrated leadership ability
• Must be legally authorized to work in Canada
• Knowledge in Canva, Klaviyo, Shopify and Quickbooks experience an asset

Responsibilities & Job Duties:

• Works directly with the gifting team and oversees Shopify, ensuring orders are fulfilled in a timely manner and customer service issues are handled
• Ensures that all interactions with clients and vendors is helpful, concise, positive and in line with brand standards
• Perform customer outreach including, but not limited to resolving address issues, product substitutions, organizing couriers, etc
• Assist in the development and implementation of proven and strategic eCommerce sales strategies including email marketing flows and campaigns
• Assist in the research and development and management of our Corporate Product Catalog
• Manage internal corporate inventories
• Always be one-step ahead, anticipating client and business needs and staying organized to get ahead of daily/weekly challenges. Learn and understand the needs of VIP and corporate clients to be able to provide a high standard of customer service
• Stay on top of and assist in the development of our ever-changing customer service and sales model and processes, book of clients and product catalogs and are proactive in suggesting strategic improvements to help us win
• Design creative gift box curations for clients both everyday and corporate (note this is not gift making)
• Assist with the printing shipping labels and card writing as required
• Stay on top of product trends, conducting research on the latest and greatest products we can pitch to our clients and offer in our everyday line
• Use of e-commerce management software including but not limited to Shopify, Shipstation, Klaviyo and Canva, and project management skills an asset

Other Requirements:

• Must have excellent punctuality, attendance, and reliability and be able to commute to our Dartmouth studio daily from M-F, 8am-4pm
• Must have nice handwriting
• Ability to read, write and speak English is required
• Ensure that a clean and organized work area is maintained
• Comply with company policies, procedures, and standards of ethics/integrity
• Foster an environment where change is embraced and ideas are respected, supported, vetted and implemented
• Perform other related studio duties, as assigned, for the purpose of ensuring an efficient and effective work environment
• Must be fully vaccinated with COVID-19 vaccine and provide proof of COVID vaccination
• Assists in team training for new hires

Candidates are expected to submit both their resume and cover letter outlining their skills and experience in alignment with the job requirements and qualifications.

Application deadline: 2021-11-23

Job Type: Permanent

Salary: $29,250.00-$39,000.00 per year

Benefits:

• Casual dress
• On-site parking
• Store discount

Schedule:

• Monday to Friday

COVID-19 considerations:
Curb side pickup for clients, masks for any interaction with vendors and clients and a fully vaccinated staff

Experience:

• customer service: 1 year (required)

Work remotely:

• No