Bison Transport Hiring for Customer Service, Transportation (Night Shift) at Calgary, AB Full Time

The Customer Service, Night Operations position is responsible for overseeing all Customer Service and Dispatch activity for their assigned shift in the Night Operations department. The focus of the CSR is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.

Responsibilities:
This involves the identification and resolution of all non-routine and time-sensitive issues that occur after regular business hours. You must prioritize each situation (emergency, non-routine, routine) and respond accordingly. The response may require immediate action and involvement of other parties. Areas of responsibility include Dispatch, Planning and Customer Service

Management of all after-hours satellite, telephone and in-person communications for multiple city and highway fleets.

Manage all incoming inquiries and provide excellent customer service according to company standards.

Reporting and documenting of all after-hours activity for customer service, planning and driver related issues to the appropriate personnel

Qualifications:
You must have dispatch experience in order to be considered for this role

Dedicated experience providing customer service in a similar work environment

Well organized, an excellent communicator and have a keen sense of timeliness

Demonstrated attention to detail, communication, problem solving and planning abilities

Ability to multitask and to thrive in a fast-paced environment

Excellent interpersonal and communication skills

Proven analytical and critical thinking skills

Excellent problem solving abilities

This position is subject to a modified 4 on, 4 off shift schedule, 18:00 – 06:00.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Named as Canada’s 10 Most Admired Corporate Cultures
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.