Birkbeck University of London Hiring for STUDENT ADVISOR Job at London, England Full Time

Student Advisor
The Student Advice team serves as a hub for customer and student enquiries. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity.
In addition to supporting and responding to initial student enquiries via a variety of platforms, the job holder will take some one-to-one casework with students with complex funding difficulties. Evening and weekend may will be required.
We are looking for a dynamic individual with a ‘can do’ attitude, enthusiastic, outgoing, a great communicator and listener, and an excellent team player. The successful candidate will have detailed knowledge of university services, procedures and regulations in order to ensure all advice and referrals are accurate. Furthermore, the successful candidate will need to enjoy working with people, be committed to providing an excellent student experience at all times, even under demanding, high-volume busy periods and deal empathically and professionally with students who are angry or distressed.
Candidate Requirements:
Excellent customer service skills, competent IT skills, accuracy and the ability to work in a busy environment are required together with proven ability to work supportively and effectively within a team. Previous experience of student finance and funding would be advantageous.
Remuneration:
Grade 4 of the College’s London Pay Scale which is £26,712 rising to £30,173 per annum.
The salary quoted is on the College’s London Pay Scale which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.
Enquiries:
If you would like to know more about the role please click on apply below or contact Kemal Cakli, Deputy Manager – Student Advice Service, via [email protected]
If you have technical issues or difficulties using the recruitment portal please contact [email protected], providing your name and the job reference number of the position.
While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.
Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.

Job Types: Full-time, Contract