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About The Position
The Bilingual Floating Customer Service Representative plays a critical role in delivering exceptional customer support across multiple locations and departments within the organization. This position requires adaptability and flexibility to provide seamless service in both English and a second language, ensuring clear communication and resolution of customer inquiries. The representative will act as a versatile resource, stepping into various customer service roles as needed to maintain high service standards and operational continuity. By effectively managing diverse customer interactions, this role contributes to customer satisfaction, loyalty, and the overall reputation of the company. The ultimate goal is to enhance the customer experience by providing timely, accurate, and empathetic assistance in a dynamic work environment.
Requirements
- Fluency in English and at least one additional language commonly spoken in the United States.
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a fast-paced or multi-department environment.
- Strong communication skills, both verbal and written, in both languages.
- Ability to work flexible hours and travel between locations as required
- Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
Nice To Haves
- Bilingual in Spanish is a plus
- Previous customer service experience preferred but not required
- Computer and data entry experience preferred but not required
Responsibilities
- Provide exceptional customer service in person and by phone
- Explain loan products, terms, and payment options clearly and professionally
- Evaluate vehicles and process loan applications
- Manage customer accounts and payment processing
- Perform data entry and maintain accurate records
- Make courtesy reminder calls as needed
- Maintain compliance with company policies and applicable laws
Benefits
- Competitive pay
- 6 paid holidays
- Paid vacation
- Paid on-the-job training
- Full-time, stable work schedule
- Career growth opportunities
- Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.
