Biiibo Inc. Hiring for Customer Service Representative (Part-Time) at Toronto, ON Full Time

As a Customer Service Representative, you will work as part of a small, autonomous, agile team to deliver exceptional customer service and impact; built on a modern hybrid cloud platform. We believe in the power of working together, you’ll get to work with your peers, business partners and you’ll have the opportunity to grow and expand your capabilities. Join our team today and magnify your impact influencing the future of construction on a global scale!

Biiibo is a fast-growing start-up and market leader in the on-demand delivery service for construction materials and supplies space. Since our launch in early 2020, our team has grown from 10 employees to 100 in less than a year! With proven success in the industry and no limiting runway, we are growing exponentially and we’re looking for driven challenge-seekers to join our team!

Please note that this is a part-time role and weekend availability will be required.

What is Expected

Handle three main channels: Inbound, Chat and Emails for Biiibo’s customers while maintaining an outstanding experience in every interaction.

Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.

Develop a deep expertise in how Biiibo’s processes, systems, and resources work, and how to use them to drive positive outcomes

Demonstrate effective communication skills and relationship-building.

Excel at Quality! We want to be the best Customer Experience Company out there!

Do you have what it takes?

Aside from a positive can-do attitude, you’ll need:
You have 2+ years experience handling customer issue resolution using email, phone and chat.

You can speak fluent English and have above average technical fluency.

You have experience in a fast-paced customer service role and resilient in an ever-changing environment.

You have effective written communication skills-including top-notch grammar, spelling, and the ability to write both formally and casually.

You are a highly-motivated individual that works well in a team environment.

You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email

You are customer centric and you love helping people.

You have high emotional intelligence and you are great at building relationships.

You are very organized-you can juggle both issue resolution & concise communication.

You have experience maintaining a high-level of professionalism.

What we offer

We value career growth so we will provide you with the tools to continuously improve both yourself and the business.

We encourage an environment where ideas are challenged.

We love to compete and have fun. Our monthly team-building outings are what strengthens our Biiibo community!

Lots of office perks including healthy snacks, fresh coffee and meeting the cutest pets!

Equal Opportunity Employer

Biiibo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.