Big Sky Vacation Rentals Hiring for Reservation/Sales Agent at Big Sky, Montana Full Time

Assist guests in selecting and booking the perfect vacation rental property.  Utilizing phone etiquette and customer service skills to best service each client and their needs.  Customers and Homeowners may request a reservation on-line or by calling in to make the requested reservation. Sales Agents need to have an understanding of each property and the amenities it offers, including how many people it may accommodate comfortably, and how each property is unique.  Position may include on-mountain guest service, concierge work, data entry and participating in property updates.

To perform this job successfully, an individual must perform these essential duties satisfactorily:

• Greet, interact, and direct guests, and homeowners to the best accommodation for their request;
• Communicate with guests by phone and email, while treating each person with friendliness, respect and professionalism;
• Handle all sales leads using the established “Lead Management Procedures” and utilize LiveRez to increase overall sales;
• Process payments and work to collect needed information on reservations without payments or declined payments and the like;
• Monitor guest rental agreements to ensure they are completed in a timely manner;
• Become knowledgeable on ski access for all properties, specifics and uniqueness of each property;
• Accurately state and know all company policies as it relates to reservations;
• Employee exercises discretion and independent decision-making during each sales call;
• All other duties and responsibilities as assigned.