Best Western Plus / Executive Residency Hiring for Front Desk Agent at Antioch, TN Full Time

Best Western Plus Antioch, TN is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Weekends, weekdays, and holidays must be available.

Responsibilities

*Perform all check-in and check-out tasks *Manage online and phone reservations *Inform customers about payment methods and verify their credit card data *Register guests collecting necessary information (like contact details and exact dates of their stay) *Welcome guests upon their arrival and assign rooms *Provide information about our hotel, available rooms, rates, and amenities *Respond to clients’ complaints in a timely and professional manner *Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs *Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, corporate events, crew travel, etc. *Upsell additional facilities and services, when appropriate *Maintain updated records of bookings and payments

Skills Preferred but not required

*Work experience as a Hotel Front Desk Agent, Receptionist, or similar role *Experience with hotel reservations software – Visual Matrix *Understanding of how travel planning websites operate, like Booking and Expedia *Excellent Customer Service *Excellent communication and organizational skills

Benefits

• We offer many great benefits, including free early access to your pay through Homebase.

Responsibilities

*Greet and welcome guests in a friendly and professional manner *Answer and screen phone calls *Organize and schedule meetings as needed *Maintaining office cleanliness and organization of resources

Qualifications

*Proven experience working as a front desk agent or similar position *Knowledge of spreadsheets and word-processing documents *Excellent customer service skills and courteous phone manner *Time management and organizational skills

We are looking forward to hearing from you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.00 – $16.00/hour.

About Best Western Plus / Executive Residency: Best Western Plus / Executive Residency is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.