Best Buy is Looking For Remote Technical Support (Contract) – Work From Home at Remote Full Time

At Geek Squad (the technical service organization of Best Buy Canada) we are hiring immediately for remote technical support technician, which we call a remote services agent, to provide help desk and technical support to our clients.

Availability Requirements:
As a 24/7/365 business we require flexibility. Shifts are up to 8.5 hours in length with start and end times varying from day to day.

You must be available to work:
24 hours, or more, per week

4-5 shifts a week

a variety of flexible shifts

until the end of February, 2024

As a remote services agent, you will:
Create an amazing customer experience in our call center

Identify and recommend solutions based on customers’ individual needs

Facilitate the complete solution of product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software

Tutor clients on the proper and optimal use of their products

What we are looking for:
1+ years of call center or help desk experience

Experience in troubleshooting and/or repairing clients’ devices

Proficiency with English, both verbal and written

Bonus points:
1+ years of experience with computer or network troubleshooting and repairs

A+ Certified

We ask that your home office comes equipped with…

A personal computer with monitor, speakers, and anti-virus software (PC must be running Windows 8 or newer, Mac computers must be running 10.13 or newer)

Subscription to a high-speed, hard-wired internet connection

A USB or 3.5mm PC headset

A webcam for team meetings and ongoing training

A door – home offices are required to be private and quiet (not located in your living room)

Why you’ll love it here:
Remote work environment (work from the comfort of your home!)

Competitive wages

Employee discounts on awesome tech

A fun, and supportive team who you will quickly call friends

Opportunities to build new skills

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.