Berger US, Inc Hiring for Account Manager Full Time

Position Summary

This key role will directly to the General Manager. The Account Manager will be a hands-on team member with experience in developing and maintaining customer relationships. This position requires a thorough and in-depth knowledge of our products and costs as well as the application with the customer’s products. This position will ensure that we provide excellent customer service through timely and accurate communication.

Essential Duties and Responsibilities

· Obtain a thorough knowledge of the product offering including the production process and significant cost factors.

· Serve as the lead point of contact for all customer account management matters.

· Communicate regularly with leadership on progress or potential issues with key accounts.

· Communicate and collaborate with the Production, Inside Sales, Purchasing, and Logistics departments to ensure that customer needs are met.

· Generate sales s and forecasts for internal use.

· Participate in contract negotiations with key accounts and meet established deadlines for the fulfillment of each customer’s long-term goals.

· Develop new business with existing clients and/or identify opportunities to increase sales.

· Initiate and document sample requests including anticipated sales volumes and targeted pricing.

· Monitor corrective action process when quality issues arise with customers.

· Supervise customer service administrator.

Required Skills and Experience

· Minimum of 5 years’ experience in Account Management or Sales

· A bachelor’s degree with a major in business or marketing is required; an MBA in sales management is preferred.

· Proficient in all Microsoft applications as well as CRM software

· Good leadership skills are highly prized.

· Thorough knowledge of products, manufacturing process and product costs.

· Cheerful, confident phone skills used to develop customer confidence.

· Strong organizational skills and ability to multi-task

Job Type: Full-time

Pay: $80,000.00 – $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 5 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Birmingham, AL 35235: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Account management: 5 years (Preferred)

Work Location: One location