BenefitMall Hiring for Health Care Benefits Customer Support Specialist at Davenport, IA Full Time

Essential Duties, Responsibilities AND REQUIREMENTS:

• Provide constant support to brokers and employers (in certain markets) by reconciling billing, enrollment, claims and benefit issues, troubleshooting all questions/concerns, documenting issues/potential problems in system, and keeping management advised of any potential problems.
• Facilitate all enrollment changes (additions, terminations, coverage changes, etc.) which may require interaction and approval from the carrier and verification in carrier systems.
• Develop and maintains client relationship with brokers, carriers and employers (where applicable) carriers through inbound and outbound calls.
• Develop strong relationships with BenefitMall Sales for clear, concise communication related to the assigned accounts.
• Proactively identifying potential escalation points and independently engaging the appropriate parties to resolve
• Review carrier submissions for completeness, work with brokers to collect missing information and prepare all necessary documentation for carrier submission.
• Ensure all BenefitMall systems are accurate and up-to-date.
• Maintain appropriate records, files and documentation.
• Audit and maintain files, verifying insured and coverage, and proactively identifies possible issues.
• Keep up to date on all Company’s policies and promotional offerings.
• Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.
• Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.

QUALIFICATIONS:

• Experience in employee benefits REQUIRED, preferably middle market expertise.
• High School diploma or equivalent, with a minimum of two (2) years’ experience in Call Center/Customer Service environment in the healthcare/insurance field.
• Strong working knowledge of health insurance guidelines and benefits.
• Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient in Internet Explorer.
• Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
• Ability to work in an environment with heavy phone-based customer interaction.
• Excellent phone etiquette.
• Demonstrated ability in proactive problem solving and problem prevention.
• Work in and contribute to a positive team environment.
• Complete tasks on time while managing multiple tasks simultaneously.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Hybrid remote in Davenport, IA 52807