Belmont Telecom, Inc Hiring for Operations Manager (Belmont, MA) Full Time

Run daily operation of the company. Keep track of inventory. Provides responsive and competent support to customers in the areas of telecom product features and use. Apply knowledge of all company products and features as well as a capability to troubleshoot and problem solve all types of issues.

PRIMARY RESPONSIBILITIES:

Control daily operation of the company.

Support sales channels and telecom supplies
Responsible for answering incoming calls from consumers to provide support and product benefit information for telecom products and services
The ability to make effective telephone assessments is essential as are listening, problem solving and coaching skills
Communicate with customers to provide troubleshooting support relative to product features and comparison with competition
Enter credit memos and orders for customers
Issue and track work orders via telephone
Create s and documents requiring resolution
Document suggestions for departmental changes and additions to policies and procedures
Maintain a high level of professionalism at all times
Perform other duties as assigned
REQUIREMENTS:

Associate/Bachelor degree.

Customer Service Background

Computer proficiency required – MS Excel, Word.

Mobile phones or telecom experience.

Must be a self-starter, highly motivated individual with excellent interpersonal, oral, and written communication skills
Demonstrated strong ability to learn, understand and analyze, to research and resolve problems

Can represent our products with professionalism and a commitment to excellent service

Attention to detail and good follow through ability is desired

Proven record of providing excellent internal and external customer service

We offer a competitive base salary commensurate with experience, a generous benefits package, and an enthusiastic and rewarding business culture. Enthusiastic college graduates are welcome.

Friendly, professional working environment in Belmont, Cushing Square. Twenty minutes by bus from Harvard Square, five minutes by commuter rail from Porter Square, five minutes from Rt2/128.

compensation: salary+benefits

E-mail resume with cover letter and salary requirements. *************’
‘
Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $55,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Work is in the office with only a few employees present. No retail customers ever visiting the office. Safe environment for COVID-19

Ability to commute/relocate:

• Belmont, MA 02478: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Does your travel time to Belmont exceed 40 minutes?
• What do you do when you can’t solve the problem on your own?

Education:

• Bachelor’s (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location