Log In
Sign Up
About The Position
Under the direct supervision of the Center Manager, the Behavioral Health Services Coordinator/Medical Assistant will perform bi-lingual administrative support to patients in regards to daily answering incoming patient calls, determining patient eligibility, scheduling appointments, informing patients of payments due/balances and processing patient payments, coordination of behavioral health services with Behavioral Health Providers and other team members in order to perform the assigned work in fulfillment of GBMS’s Mission. Works closely with the Director of Behavioral Health Services but reports to the Center Manager at the assigned location.
Requirements
- High School diploma, GED, or equivalent certification of competency.
- Bachelor’s Degree in business administration, public health, program management or equivalent discipline; and two (2) years of specified work experience.
- Demonstrated ability to write accurate, well organized and descriptive text.
- Strong organizational skills and attention to detail
- Excellent written and oral communication skills
- Ability to multitask in a fast-paced work environment
- Positive, professional, team-oriented attitude
- Proficient in Microsoft Word, Excel, and PowerPoint
- Other relevant duties as assigned
- Ability to remain in a stationary position 50% of the time.
- Ability to cope with stress.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.
- Performs a variety of duties, often changing from one task to another.
- Performs with frequent interruption or distractions.
- Adjust priorities quickly as circumstances dictate.
- Ability to interact appropriately with colleagues for different purposes in different context.
- Expressing or exchanging information to convey detailed spoken instructions accurately, or quickly.
- Ability to judge distances and spatial relationships to see objects where and as they actually are.
- Cognitive ability to analyze, count, summarize and synthesize information from multiple sources
- Ability to read and interpret written or verbal documents and instructions.
- Ability to speak effectively to patients, employees and/or stakeholders of the organization.
Nice To Haves
- Bilingual Spanish/English Preferred, but not required
Responsibilities
- Attend training to schedule patients for HEDIS measurements as arranged by Population Health Department at GBMS.
- Schedule Behavioral Health patients for visits related to preventive medical care and focused on HEDIS measures and schedule medical patients for behavioral health services to reduce barriers to care.
- Monitor no-shows for preventive medical appointments.
- Target to get 50% of Behavioral Health patients to meet preventive medical care needs as measured by HEDIS measures and other measures (e.g., HgA1c, blood pressure, cancer screenings).
- Reach out to Behavioral Health patients and HEDIS patients within seven days of an Emergency Room visit.
- Manage scheduling of more difficult clients.
- Assist providers with follow-up appointment scheduling.
- Assist providers manage technical challenges, particularly with telehealth.
- Educating patients on telehealth applications and use of the system.
- Manage medication prior authorizations for patients.
- Monthly reporting of client visits by provider and reviewing results with management and providers.
- Capturing Policies and Procedures for MH/BH to comply with grants and Greater Baden practices.
- Assist with the development of clinical quality measures that align with the grant outcome or organization initiatives (e.g., increasing patient attendance to telehealth appointments.
- Monitor utilization, fiscal impact, challenges, and outcomes of Telehealth applications, sharing and disseminating information for continual quality improvement.
- Assist with various grant implementation and reporting.
- Preloads, reviews charts and or EMR for scheduled patients before clinic starts. Ensures that needed lab or other results are in the EMR.
- Escorts patient back to the exam room; updates the problem list and or history; obtains and records vital signs and reason for visit; prepares the patient for the provider.
- Monitors appointment schedule to ensure low wait time, and that all patients are identified and not overlooked.
- Completes referrals, including preauthorization, as appropriate; assists case management by follow through of patient compliance with alerts.
- Returns and follow up calls to patients for the provider.
- Provides follow up services as requested by the provider and/or as indicated by the needs of the patient.
- Documents telephone encounters with patients in EMR.
- Performs other duties as assigned.
