Beckman Coulter Diagnostics Hiring for Senior Coordinator Non-Technical Customer Support at Mississauga, ON Full Time

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Senior Coordinator Non-Technical Customer Support for Beckman Coulter Diagnostics is responsible for b ooking new contract agreements, setting up billing schedules, shipping schedules and lease or service billings as required.

This position is part of the Client Services Department located in Mississauga, Ontario, CA and will be hybrid. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Client Service Team and report to the Manager of Client Services responsible to Assist the sales organization in securing contract renewals . If you thrive in a multifunctional, fast paced role and want to work to build a world-class client service organization—read on.

In this role, you will have the opportunity to:
Book new contract agreements, setting up billing schedules, shipping schedules and lease or service billings as required

Assist the sales organization in securing contract renewals, preventing expiry and supporting in the placement of new instruments

Timely resolve diverse customer support issues including logistics, distribution, product availability and general inquiries

Contribute to team effort by collaborating on team projects and process improvement initiatives.

Coordinating with customers, different levels of management and departments within the organization to ensure that seamless and effortless experience for the customer

Provides mentorship and support to other members of the team, to ensure that better outcomes are reached in a collaborative environment

The essential requirements of the job include:
High-school degree with 4+ year’s diagnostics contract experience in related field required, but a Bachelor’s degree is preferre

High written and oral proficiency in both English and French

It would be a plus if you also possess previous experience in:

Proven skills in effective call handling, in a high-volume customer service environment

Ability to multi-task and use strong analytical skills with proficiency in Microsoft office tools – including but not limited to Word, Excel, and PPT

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.