Beaches Therapy Group is Looking for Intake Coordinator Full Time

Beaches Therapy Group is an intimate, down-to-earth Toronto psychotherapy clinic dedicated to providing modern mental healthcare for all ages. We believe in supporting individuals, couples, and families through their proactive journey of self-discovery in a fun, welcoming, and accessible manner so you can realize the power of healing and thrive through connection.

We are a growing multi-disciplinary Psychology and Psychotherapy Practice on Toronto’s East Side. We have a beautiful, bright, newly renovated clinic space.

Position Summary

The intake coordinator role will be responsible for maintaining front-office client intake; which includes updating and maintaining intake lists, booking initial consultations, and being a touchstone for meaningful client-clinic interactions. Performing each day with compassion, understanding, and humanity.

This is an in-office position.

Hours:

Sunday, 10 am – 6 pm, Monday and Tuesday 11:00 am to 7:00 pm

Key Responsibilities:

• Managing referral intake from start to finish via registration of the inbound patient, from web and phone sources, by thoroughly understanding the client’s needs and their treatment goals
• Booking patients into the appropriate clinician’s schedule for a clinical consultation based on current therapist availability.
• A sensitive approach to client-facing interactions, allowing the client to be fully heard and understood while still adhering to clinic procedures.
• Managing and taking stock of clinic supplies and restocking.
• Ensuring a clean, quiet environment by cleaning/sanitizing hallways, foyers & bathrooms throughout the business day.
• Assist clinicians with invoicing and collecting outstanding payments.
• Nominal online record and document management (we are a paperless practice).
• Answering occasional distress calls when they arise, triaging to the appropriate external services as needed.

Minimum Qualifications:

• Two years of postsecondary education in a related field and/or equivalent work experience.
• Two or more years of experience as an administrative office assistant is preferred.
• Excellent communication skills in English (spoken, written, reading and comprehension); other languages are considered an asset.
• Committed, reliable. Compassionate and sensitive to the vulnerabilities of patients in a mental health setting.
• Proficiency in Microsoft Office Suite, and the ability to learn new programs specific to the business
• Familiarity with JANE booking software is considered an asset, but not required.
• Crisis centers / social mental health setting experience is considered an asset, but not required.

Additional Responsibilities/Skills/Competencies:

• Ability to effectively follow assigned procedures for various scenarios.
• Completes work within expected periods of time.
• Demonstrates the ability to use problem-solving and critical thinking skills.
• Passionate about learning, training, and ongoing development in the mental health space.

Job Types: Part-time, Permanent
Part-time hours: 21 per week

Salary: $19.00-$21.00 per hour

Schedule:

• Day shift

Experience:

• Jane: 1 year (preferred)
• Office: 2 years (preferred)

Work Location: One location