BBC Hiring for Resourcing and Talent Advisor – Contingent Workforce Job at Birmingham, England Full Time

You will be responsible for delivering excellent service to the wider business, and the Freelance community, by providing specialist transactional and advisory support.

Working as part of a team, you will manage a case load of enquiries; working to resolve these within a defined SLA, using knowledge and understanding of BBC policy and process.

To support this, you’ll ensure full, accurate audit trails are centrally recorded to ensure high compliance standards are met, maintaining confidentiality at all times.

In addition,

• Identify opportunities for improvement and simplification of existing practices
• Support change initiatives to the end to end Contingent Workforce process
• Assist with delivering training where required

Please see the attached Job Description and Appendix for more information.

We are extremely passionate about creating strong positive environments to work in, as per our ongoing commitment to culture review and are building a progressive team that reflect our behavioural values. Please refer to our attached BBC Values Guide and familiarise yourself with this, as we are looking for people that reflect these values.

Main Responsibilities

You will be responsible for delivering excellent service to the wider business, and the Freelance community, by providing specialist transactional and advisory support.

Working as part of a team, you will manage a case load of enquiries; working to resolve these within a defined SLA, using knowledge and understanding of BBC policy and process, offering resolution or escalating queries to the relevant Specialist Team.

To support this, you’ll ensure full, accurate audit trails are centrally recorded to ensure high compliance standards are met, maintaining confidentiality at all times.

In addition,

• Identify opportunities for improvement and simplification of existing practices
• Support change initiatives to the end to end Contingent Workforce process
• Assist with delivering training where required

Please see the attached Job Description for more information.

We are extremely passionate about creating strong positive environments to work in, as per our ongoing commitment to culture review and are building a progressive team that reflect our behavioural values. Please refer to our attached BBC Values Guide and familiarise yourself with this, as we are looking for people that reflect these values.

Are you the right candidate?

• A willingness to learn and implement compliance rules within a dynamic team
• Decision making and analysis skills – you’ll be used to asking the right questions to fully understand circumstances before reaching a decision
• Working with best practice guidelines, with a focus on regulation and governance
• Excellent attention to detail and accuracy- with the ability to collaborate effectively.
• Tenacious and resilient
• Experience of a high volume workload
• Query handling
• Communication at all levels and in different forms
• Able to use People Systems, entering data into relevant systems and ensuring data quality

Ideally, you’ll have some knowledge of employment and tax law, regulation and policy in relation to the contingent workforce.

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Package Description

Band: B
Contract type: Fixed Term
Location: Birmingham

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits– We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.