BBC Hiring for HR Advisor – Pay Team Job at Birmingham, England Full Time

This is an opportunity like no other. We’re looking for exceptional people to join our team in the diverse and innovative BBC HR Service Centre.

We are passionate about working with colleagues to put world-class creative content on the air. Whether it’s Strictly Come Dancing, the Radio One Breakfast Show or the latest must-watch boxset on BBC iPlayer, you will play a big part in helping the BBC to inform, educate and entertain our audiences.

Every day, we provide HR services to over 20,000 colleagues and freelancers. We’re looking for outstanding people who…

• Enjoy helping others in a thoughtful and caring way
• Take the initiative to ask questions to understand what colleagues need
• Love working at a fast pace
• Like to make a difference; spotting ideas for improvement and being creative on a daily basis

This is an opportunity to act as a HR Advisor, specialising in the HR Pay & Redundancy team.

Main Responsibilities

The role exists to deliver transactional services and processing activity to the BBC workforce providing information, managing data and executing process delivery.

Key responsibilities include:

• To problem solve queries, offering resolution and/or escalating queries to the relevant team/ 3rd party within the Service Centre
• To understand and gain insight into customer concerns and problems by questioning, exploring issues and reviewing data
• Able to use People systems, entering data into relevant systems and ensuring data quality
• To produce analysis and recommendations through data from relevant systems in order to answer queries
• To accurately maintain People-related data and personnel files, ensuring confidentiality
• To provide answers confidently based on data and understanding of policy and process
• To work, where required, to support projects across BBC People
• To work as part of a team, and collaborate across the Shared Service centre

Are you the right candidate?

• Basic computing and telephony skills are essential
• Basic level of HR process knowledge is essential / may demonstrate proficiency in an area of HR specialism e.g. reward , recruitment
• Experience of handling queries in relation to full employee lifecycle
• Demonstrable SAP Transactional experience
• Prior experience of working in a shared service centre environment is desirable
• Prior experience of working with pay queries is desirable
• Additionally to this, we are looking for someone who is confident in their ability to problem solve, enjoys investigating anomalies and is proactive in their approach, and willing to work flexibly
• Experience of managing and processing redundancies would be desirable but not essential as we can teach you those

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Package Description

Band: B
Contract type: 1 continuing contract and 1 FTC or attachment for 12 months
Location: Birmingham

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits– We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.