Bayshore HealthCare Hiring for Client Service Coordinator at Edmonton, AB Full Time

DUTIES AND RESPONSIBILITIES

• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services
• Reports and Collaborates with other Case Managers, funder or government program as required
• Notify clients and Field employees regarding initial and ongoing schedules
• Complete data entry and maintain accurate current scheduling documentation
• Assist with training and mentoring of new staff
• Participate in client satisfaction initiatives
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation
• Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan
• Participate in ongoing internal and/or external continuing education activities
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Complete other tasks as requested

Job Qualification

Education:
Minimum – Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

Experience:
A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities:
Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire.