BAXTER Hiring for Field Service Representative at Laval, QC Full Time

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

As a Field Service Representative will be part of a service centre team aiming to provide an excellent level of support to internal and external customers. You will be supporting a project to perform on site field upgrades to execute field- based hardware upgrades to medical devices at client sites across Canada. You will be responsible for equipment cleaning / decontamination, inspection, upgrade, testing and record keeping. You are able to work in a fast-paced team environment, meet timeline and production commitments and produce quality results

Responsibilities:
Follow the technical procedure to perform installation, repair & maintenance, and hardware upgrade at customer sites or Baxter Service Centre(s) throughout Canada. This includes cleaning / decontamination, performing the upgrade and testing / validating each device serviced.

Interact with customer representatives in a positive, professional, helpful manner that results in a positive experience for the customer

Produce quality results

Meet production targets

Maintain accurate, useful and complete service records in Baxter’s service systems

Maintain and ensure certification of all work and test equipment as per company operating policies and procedures.

Following all applicable Baxter policies and procedures.

Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.

Completes paperwork, documentation and administrative tasks per policy and procedure

Work effectively with Regional Service Manager or Service Centre Technical Manager, other Service Representatives and other functional areas within the company to enhance business performance and both internal & external customer experiences.

Education and Experience

Technician Diploma or Technologist, Engineering or BSc.

Electronics, Mechanics or Mechatronics experience

Technical experience within a Services business

Technical production experience

Customer facing service experience

Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level in a service centre environment

Minimum 3 years in a Service environment

Strong communication skills, both written and verbal

Strong attention to detail

Analytical and problem solving skills

Proficient with Windows and PC based applications

Must pass the training course with a minimum 80% passing grade.

30 wpm or better typing speed

Le candidat fera partie de l’équipe d’un centre de services visant à fournir un excellent niveau de soutien aux clients internes et externes. Le titulaire de ce poste soutiendra un projet visant à effectuer des mises à niveau d’appareils médicaux chez les clients partout au Canada. Les tâches comprendront le nettoyage, la décontamination, l’inspection, la mise à niveau et l’essai de l’équipement, ainsi que la tenue de dossiers. Vous êtes en mesure de travailler dans un environnement d’équipe au rythme soutenu, de respecter les échéances et les engagements de production et de produire des résultats de qualité.

Fonctions essentielles

Respecter la procédure technique pour effectuer la mise à niveau du matériel cible sur les sites des clients d’un bout à l’autre du Canada. Ceci comprend le nettoyage et la décontamination, la mise à niveau, et l’essai et la validation de chaque appareil entretenu.

Interagir avec les représentants des clients de façon positive, professionnelle et utile qui se traduit par une expérience positive pour le client.

Produire des résultats de qualité.

Atteindre les objectifs de production.

Maintenir des dossiers d’entretien exacts, utiles et complets dans les systèmes d’entretien de Baxter.

Maintenir et assurer la certification de tout l’équipement de travail et d’essai conformément aux politiques et procédures d’exploitation de l’entreprise.

Respecter tous les règlements et toutes les procédures de Baxter applicables.

études et expérience

Diplôme de technicien ou de technologue, génie ou B. Sc.

Expérience en électronique, mécanique ou mécatronique

Expérience technique dans une entreprise de services

Expérience en production technique

Expérience en service à la clientèle

Expérience en réparation d’équipements électromécaniques jusqu’au niveau des composantes électroniques et mécaniques dans un environnement de centre de services

Au moins trois années d’expérience dans un environnement de service

Excellentes aptitudes à la communication, tant à l’écrit qu’à l’oral

Grande attention aux détails

Capacités d’analyse et de résolution de problèmes

Maîtrise des applications Windows et PC

Doit réussir le cours de formation avec une note minimale de 80 %

Vitesse de frappe de 30 mots par minute ou plus

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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