Bastion Hiring for Senior Client Executive at Melbourne, Victoria, Australia Full Time

About Bastion

Bastion was founded in 2009, built with the goal of bringing together world-class independent marketing communication agencies and experts, with complimentary skillsets, to deliver work that truly makes a difference.

Bastion offices are filled with experts who think creative, code, data, research, relationships, reputation, strategy, experiences and much more.

Our culture is built on integration, collaboration, diversity, curiosity, creativity, and fun. We ask our team to be all in, to relentlessly think, pursue and discover imaginative ways to advance our client’s business, challenge norms, reject mediocrity and dare to be different (because the same is, well, just the same). We are never afraid to go against the grain in order to do work that moves people.

Role aim

As Senior Client Executive you will sit at the heart of great account service, producing high quality work to drive meaningful results on clients, managing deadlines and showing proactivity and initiative across a range of fronts.

Key responsibilities include

Client & Account Management

Taking the lead on implementation and completely owning the delivery of results on your clients, KPI delivery and client satisfaction.

• Understands client’s industries and monitors news and social to become an expert in their field, and identify opportunities
• Understands what success looks like on each client and proactively takes the lead on client implementation, displaying initiative without having to be provided a to-do action list at all times
• Oversees the production of clear and concise WIP documents, setting reasonable deadlines and communicating these across the team to ensure they are delivered
• Owns timelines and their delivery
• Leads WIP meetings with clients, providing clear context and progressing through items efficiently
• Has strong time management skills and delivers work to deadline every time, flagging in advance when deadlines are unclear or unlikely to be met (a rarity)
• Highly articulate and clear in all client communications
• Monitors success factors and flags when results aren’t coming or KPIs won’t be met, problem solving with the team lead to drive a solution
• Manages and reconciles budgets with limited errors and zero overspend
• Manages supplier relationships well, including briefings and quotes
• Identifies better and more efficient ways of doing your job and better processes that benefit the entire team
• Escalate client issues quickly for effective resolution by the client lead
• Leads ing and the production of s that are accurate and include valua able insights

Media Relations

Has developed a range of key media relationships and is able to deliver accurate and newsworthy media materials that get a result.

• Has a strong understanding of Australia’s key media, how they function and is able to make media recommendations to clients
• Produces accurate and newsworthy media releases in line with the client brief, such as media alerts
• Understands what a well-presented document looks like from a formatting perspective, and ensures well presented documents are delivered every time
• Ability to proof own work and that of others, picking up spelling and grammar errors
• Develops considered media lists and angles that align with each publication’s remit, demonstrating an understanding of the media
• Regularly pitches to tier one media successfully, providing a tailored pitch that resonates with their round
• Develops interview briefing notes that consider a range of questions and guide a client through their messaging
• Can manage media events, liaising with the journalists in attendance to ensure they walk away having got what they wanted and the client is happy with the outcome

Digital and Social

Understanding how social and digital fits within a client’s account and being able to assist in the delivery of success here.

• Understands the role of social in communications and how it can benefit a client, particularly understanding the role of social/digital on each account
• Provides daily community management without prompting, posting standard responses and proactively providing suggestions for irregular enquiries
• Assists with the development of common queries to build out a client’s response matrix, identifying along the way what topics need to be added and doing so
• Creates social content calendars for clients and campaigns including creative and ing
• Can interpret more complex materials into social copy and understands key messaging and can pull it through compelling social copy
• Assists with researching influencers according to a client brief and assessing their suitability
• Develops accurate social media posts in line with overarching content strategy
• Uploads approved content accurately and according to the content schedule, finding alternatives if the proposed plans don’t work
• Delivering relevant and timely content on client LinkedIn page
• Publishes approved content accurately and according to the content schedule

Strategy & Business Development

• Has a strong understanding of the communications space and the role of paid, owned and earned
• Assists with research and creative thinking when team is developing strategy and new business documents
• Understands what each client campaign objective is and proactively proposes recommendations on activity that will get results

The ideal candidate:

• Has previous experience in a similar PR or Social role
• Has a proactive and enquiring nature, always wanting to do better and help others
• Is a true team player, not afraid to get your hands dirty on a variety of tasks
• Embraces a flexible working culture, understanding agency life is a life of swings and roundabouts
• Contributes to the development of our culture by being involved and engaged in team activity
• Rolls with the punches and maintains a positive attitude

What we offer:

We offer a robust Growth & Development program training throughout the year, a Happy Day off once a month, Culture Club: a calendar of events that connects our team in creative and fun way, The Bastion Evolve mentoring program, Community & Social Responsibility leave 2 days a year.