Baskits INC Hiring for Full Time Seasonal Customer Service Associate at Toronto, ON Full Time

Job Title:
Customer Service Associate

Reports to:
Customer Care Supervisor

Location:
Remote/1410 Warden Ave

Starting Wage:
$18-19/hour

Contract Timeline: November 15-December 24, 2021

Hours: Monday-Friday 8:45-5:30pm – Must be available for the first 3 Saturdays in December.

Purpose:
Baskits is looking for superstar Seasonal Customer Service Reps to join our passionate and growing team. We value people who are energetic, confident, optimistic, and curious! You will directly assist customers online and over the phone, process transactions, and play a vital role in making the customer experience a positive one. Top notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in managing the day-to-day retail and customer service operation. You will be working fulltime, remote from home from November 15-December 24, 2021. Must be available for the first 3 Saturdays in December.

Duties and Responsibilities:
Building and maintaining strong relationships with our customers by providing an exceptional experience which includes; offering assistance, product suggestion, providing product information and offering positive opinions over the phone.

Practices professional salesmanship within the guidelines of online policy and procedures, in order to achieve maximum sales and provide the highest level of customer satisfaction.

Answer product/service questions and suggesting specific products appropriate to the circumstance.

Ability to answer a high volume of incoming calls and comfortable with emailing systems/data entry

Ability to enter data and orders efficiently and accurately, while on the phone with the customer.

Resolve product or service issues by clarifying the situation, determining the cause of the problem, explaining the best solution, expediting correction and/or adjustments, escalating to the head of Customer Service as required and following up to ensure resolution.

Open and maintain customer records/accounts by recording and updating information in our ERP system.

Receive and incorporate feedback to improve personal and business performance.

Work with and provide admin support to other employees, as required.

Qualifications:
Completion of post-secondary education.

1 or more years of customer service experience

Familiar with KPI targets and you are extremely motivated to achieve maximum results.

Innovative and creative. You’re not afraid to take initiative.

Excellent attention to detail, typing and spelling skills.

Highly personable with strong communication (written and oral) and professional telephone skills.

Proficiency with MS Office, outlook and general Windows manipulation.

Good organizational skills with the ability to prioritize and thrive in a high paced environment.

Team player and capable of working with minimal supervision.

Additionally:
Must be a Canadian Citizen or Permanent Resident

To Apply

Stand out from the rest and indicate why you would like to join our team and what makes you the best candidate for this position.

Thank you for your interest in a career with Baskits Inc. All applications will be reviewed; however, due to the large volume of applications received, only those selected for interview will be contacted.