Bank of America Hiring for Sr Operations Consultant – Global Payments Operations at Scranton, PA, United States Full Time

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for multiple sites or larger business unit(s).

Key responsibilities of the role include leading the design, development and implementation of products, systems, processes and services using discretion within the project management methodologies, with a strong focus on continuous improvement.

Line of Business Specific Description :

Event Management is responsible for the day-to-day monitoring of global payments and payment processing to ensure that all systems and interfacing systems are running properly.

This includes all payment process flows associated with ACH, Wire, Real Time Payments, and Global Digital Disbursements in all regions globally using a variety of monitoring applications and tools.

Responsible for research and communication of all payment impacting incidents in Global Payment Operations (GPO), including administering / maintaining defined procedures, analysis and generation, and exception processing.

Additional responsibilities include :

• Represent GPO on incident management calls to assist with incident triage and provide communication to business partners.
• Assist with incident management / escalation of issues involving all technology (Priority 1, 2 and 3), operational and external impacting issues.
• Coordinate and work with our Monitoring staff for monitoring events, staffing coverage, support for weekend activities, etc.
• Follow established event management guidelines, escalate any system application problems quickly to facilitate efficient problem resolution.
• Participate in procedure reviews and updates annually and as needed depending on application / process changes resulting from multiple application releases.
• May be required to assist with development of new procedures and processes to support monitoring of new products or use of new tools.
• Facilitate training to team members on new processes, products, procedures, and tools as they are implemented.
• Leads the design, development and implementation of complex products, systems and services in an operations environment using subject matter expertise.
• Manages projects and direct activities of a team related to special initiatives
• Advises as technical expert in assigned area by providing work direction, guidance and expertise to less experienced associates and training to associates and Business Partners on new complex initiatives
• Builds strong relationships with business partners across various lines of business
• Manages and defines responsibilities and accountabilities for key program / projects

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Managerial Responsibilities :

• Diversity & Inclusion : Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data : Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
• Enterprise Advocate : Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager : Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach : Knows and develops team members through coaching and feedback.
• Financial Steward : Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader : Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes : Delivers results through effective team management, structure, and routines.

Required Skills : (Must have these skills to be minimally qualified)

• Excellent verbal and written communication skills
• Technical writing expertise & presentation skills
• An understanding of Global Payment Operations processes and the impact our work and production incidents have on our clients, other divisions within the company and our organization
• Experience with payments or project management
• Active Listening skills
• Must be able to work weekends and holidays on a rotating basis to support a 24x7x365 staffing schedule and provide event management coverage and support
• Strong time management and organizational skills
• Able to multi-task as needed to meet daily work and project deadlines
• Critical thinking skills
• Microsoft Excel
• Teamwork / Flexibility
• Performance Management
• Problem Solving
• Influencing skills & ability to overcome objections
• Risk management

Shift :

1st shift (United States of America)

Hours Per Week :